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Reply To: Disabling Reserved Tickets

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Tony # Posted on May 14, 2018 at 8:40 am

Thank you, my registration worked this time.

So your using Stripe for payments which handles payment failures within the modal (it doesn’t reload the page or send the user to the thank you, it just shows the error – http://take.ms/vaRtk), which means the user is likely navigating away and restarting the registration to run into the problem you have.

As Josh mentioned earlier there’s no way to remove the reserved tickets feature but it is possible to reduce the time the tickets are reserved for, the lowest I’d recommend is 15mins (it’s the time from when the user selects their tickets to when they complete payment, if they take longer than 15min the registration will fail and they lose their registration details).

Will that work better for you?

You can use a function like this:

https://gist.github.com/Pebblo/b6e20b03c57efe693bd86ebcf1b00ce9

Add that to a custom functions plugin on your site, we have some documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

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