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Reply To: Discount/Promotional Codes Not working

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Josh # Posted on May 11, 2018 at 1:19 pm

Hi there,

One troubleshooting step that will help narrow down what’s causing the promotion code to not apply is use the WordPress Health Check plugin to rule out a plugin conflict. Here’s how to do that:

You install the Health Check plugin, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso and the Promotions add-on only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you check to see if the issue persists?

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