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Reply To: Disabling Reserved Tickets

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Tony # Posted on May 10, 2018 at 8:21 am

When you say they try again, do you mean starting a new registration from scratch?

When the user’s payment fails they should either go back to the payment options so they can retry or possibly they’ll go to the thank you page where there is a link to view the payment options again – http://take.ms/x1Uj0

If they go back to starting a new registration they yes they will need to wait for the ‘first’ session to expire and the ticket be released but failing a payment should not force them to restart.

Do you have a test event I can view this on?

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