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Reply To: Event set as Inactive even though valid tickets are on sale

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Tony # Posted on May 3, 2018 at 4:51 am

Ok, so the problem with that EE3 event is there’s no Event Date/Time time set on the event which has caused the migration to fail on that event.

The strange part is that if I setup a similar event in EE3 and migrate over I get the same setup and it shows the event as inactive, however, if I update the event EE recognises something is incorrect and fixes the datetimes for me (which in turn fixes the event).

The solution for this may be you need to reset and remigrate that event over (after setting and event date/time on the event in EE3 first) but I’d like to take a quick look at the database to see if I can spot the problem first, would that be ok?

If so you can send temporary login details using this form:

https://eventespresso.com/send-login-details/

Note to view the database I need to install a plugin and we don’t install plugins without FTP access so both are required unless you would like to provide a method to access the DB on the site, either is fine.

Do NOT follow this link or you will be banned from the site!