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Reply To: Promo Code button suddenly not working

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Josh # Posted on May 2, 2018 at 1:46 pm

Usually when a promo code submission just refreshes the page, then that’s an indication there’s an issue with the AJAX process on that page, which usually is the result of a plugin/theme conflict.

You can rule out a plugin or theme conflict is by installing the Health Check plugin, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso and the Promotions add-on only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you check to see if the issue persists?

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