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Reply To: Support License Not Recognised and Multiple Tickets not functioning

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Tony # Posted on May 1, 2018 at 7:08 am

Can you send me both WP Admin and FTP credentials using this form:

https://eventespresso.com/send-login-details/

I know you don’t currently have FTP access, so you’ll need to create an account we can use. You can create an FTP account in cPanel by logging in and navigating to FTP Accounts.

Add a username and password, make sure ‘Directory’/’document root’ is blank so it gives full access to the server, not just an empty folder – http://take.ms/KFzC0r

Then create the user and send us the details you used to create the account.

If you are unsure on any of the above your host should be able to create an FTP account for you and send the details to you directly.

Do NOT follow this link or you will be banned from the site!