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Reply To: Why don't all attendees receive email confirmation?

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Tony # Posted on May 1, 2018 at 5:33 am

Hi there,

EE does not currently support sending the pending payment email to all attendees.

The primary attendee is the attendee EE expects to handle payments for the group, as such it only send the pending payment email to that attendee (or using details from that attendee as you are with the above).

In the message template for the “Email Registration Pending Payment Template (Primary Registrant Recipient)”, my To: field looks like this:
Email Registration Pending Payment Template (Primary Registrant Recipient)

That’s the ‘context’ from the top of the page, I’m guessing you are also using [PRIMARY_REGISTRANT_ANSWER_*Email Address] in that field?

And my CC: field looks like this:
[PRIMARY_REGISTRANT_ANSWER_*Email Address]

Does the email question in both the ‘Booking manager’ and ‘Billing’ group have the ‘Question Text’ set to ‘Email Address’?

Quick update, recipients receive registration details when their registrations are set to “Approve and Notify Registrations” from the Registrations screen.

The Registration Approved message type has a ‘Registrant’ content in which it loops over each registrant in the grop and sends the email to them. The Pending Payment message type only has the ‘Primary Registrant’ so it can’t loop over all registrants – http://take.ms/D0jlo

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