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You currently have 4.9.61.decaf of the plugin activated on your site, the decaf version has limited functionality so you need the regular version installed.
Go to your account page and on the right side of the page you’ll see a download section, click on ‘Event Espresso 4 Core Regular v4.9.61.p’ to download that version locally.
Now on your site go to Dashboard -> Plugins
Deactivate and delete the current version of Event Espresso Decaf that you have installed.
Then go to Plugins -> Add new -> upload plugin, select the .zip you just download and upload that, then activate.
You’ll then have the full version of EE installed on your site.