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Reply To: Duplicate entries on registration

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Tony # Posted on April 23, 2018 at 9:42 am

Hi Laura,

I went ahead and attempted to enter more volunteers. Blake Reid seemed to go fine but the SPAM did not prompt to verify with pictures.

The reCaptcha doesn’t always ask you to confirm using pictures, its a Google service that tries to be the lease obtrusive to humans and if its now sure, request validation, see:

Not seeing the validation images is a good thing rather than something to worry about.

When I entered Samantha Reid it pulled up Blake Reids saved data in all the fields and then entered her in twice even though 1 was selected.

So they are selecting 6 volunteer tickets but your event is set to only require the Primary registrants information, with that setup EE uses the primary registrants details for all of the registrations.

If you ant the registrations to all be separate you need to enabled the ‘Personal Information’ question group for additional registrants on the events, it’s the top checkbox on the bottom set of questions here:

I notice it indicates that your TDL must match exactly but doesn’t ask for your TDL.

I’m not sure what this is in relation to? Where is that displayed?

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