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Reply To: Venue Info not showing up on messages

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Tony # Posted on April 21, 2018 at 2:30 am

If you will read the content above, Tony did not receive the email for the registrant. He would be the primary as well, right?

No, and I missed this in the screen shot.

This is a screenshot showing the registration form my registration – http://take.ms/ckFX4

There is no ‘Sponsor Email Address’ on that form, so any message set to go to that value, will not send for that registration.

We need the emails to actually send before we start looking into changing things around.

Can you go to Event Espresso -> Messages -> Settings.

Set the option ‘Generate and send all messages’ to ‘On the same request’.

That won’t fix any message in the queue already, but should trigger any new messages to send straight away, let me know when that has been changed and I’ll test again.

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