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Reply To: Registration Checkout not Loading Confirmation/Receipt Page

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Josh # Posted on April 20, 2018 at 10:10 am

Thanks for fixing. I checked and there is no response from PayPal whenever the transaction includes one of those VIP tickets.

Whenever we see unexpected results with specific tickets using PayPal, it’s usually something related to a character encoding issue. For example, within the Payment details item fields, there’s a L_DESCn field that’s included in the request. This field has a character limit of 127 characters and is required to only include single-byte characters.

Event Espresso sends the Line Item Description from what’s input as the Ticket Description, and strips any characters beyond the 127 character limit. The tricky part with this is the multibyte characters because there are ways to input a multi-byte character into this field (e.g. copy and paste from Microsoft Word), and there are other fields taken from the event content that get passed to PayPal.

So one way to rule out any issues related to multibyte characters within the event content would be to create a new event with minimal content, set a ticket price to $500.00, and test a payment.

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