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Reply To: Registration Checkout not Loading Confirmation/Receipt Page

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Tony # Posted on April 20, 2018 at 4:33 am

I changed the default registration status to “approved” but that did not do anything.

Where did you change that? There are 2 settings for it, one in the event itself, and another used as the default for new events under Event Espresso -> Events -> Default settings.

Please change that back to ‘Pending Payment’ unless you want all of the registrations to apply to your ‘sold’ values regardless of payment.

We have an event that is selling $500.00 tickets along with tickets that cost $8.00, $25.00, and $50.00 tickets. All tickets except the $500.00 ticket allow users to fully go through the checkout process. Unfortunately when a user attempts to buy our $500.00 ticket, they are not redirected to a Confirmation/Receipt Page, the website is stuck at the Checkout page.

The fact that the lower value tickets are working would lead me to believe that EE is received an unexpected response from PayPal with those values.

As there is nothing in the gateway response field we’ll need more info from the payment logs, rather than trying to work through that on the forum, can I take a quick look in the admin?

If so you can send temporary login details using:

https://eventespresso.com/send-login-details/

Do NOT follow this link or you will be banned from the site!