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Reply To: Custom emails not activating

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Tony # Posted on April 3, 2018 at 6:24 am

Ok, you are editing the ‘Primary Registrant’ context, which isn’t active – http://take.ms/C44YN

Sounds like you want to be editing the ‘Registrant’ context.

Each message type can have multiple ‘contexts’ in which its used, for details on how to work with message contexts see:

https://eventespresso.com/wiki/messages-system-working-with-message-contexts/

If you look in Event Espresso -> Messages -> Custom Message Templates (tab) and then find your custom template listed there, you see the ‘Primary Registrant’ link is grey rather than blue, the grey links indicate inactive contexts, the blue links show active contexts.

Do NOT follow this link or you will be banned from the site!