|Tony||# Posted on March 29, 2018 at 2:27 am|
Can I ask where you have seen that you need to pay to get attention? That’s incorrect and I’d like to get that fixed.
The support forums come as part of your package and we are here to help work through any issues right here on the forum. We (support) do ask users to purchase support tokens if they wish for us to work directly on their site and/or to work through a conflict etc that is not caused by EE itself. The need for tokens is assessed on a case by case basis and you do not need to purchase a token to get help, just post up on the forums.
The cause of your problem is usually 1 of 2 things:
1. Your ‘timezone’ is set to an invalid offset, it needs to be set to a location closest to where your events take place and not a manually offset such as ‘UTC+5’.
2. Another plugin is using a function called
No.1 is the easiest to check, so let’s start with that one.
Go to Dashboard -> Settings -> General.
Look for the ‘Timezone’ setting, what is it set to?
If its not set to a city, change it to one that is closest to you and save, then retest updating your event.
Something I did notice when looking over your site is you are very low on memory, I’m getting this error:
Which means your site is running out of memory at around 68MB which is a little low, I’d recommend contacting your host and have them update the PHP memory limit on your site to at least 96MB, or if you have FTP access to the site I can do it for you if you would like to send over the credentials?
(Note it’s not your WP Admin credentials, I would need access to the server itself using FTP credentials which you would normally get from your host when you set up the site)