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Home Forums Event Espresso Premium mismatched totals, missing tickets, broken link, promo box shouldn't be there Reply To: mismatched totals, missing tickets, broken link, promo box shouldn't be there

Reply To: mismatched totals, missing tickets, broken link, promo box shouldn't be there

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Josh # Posted on March 7, 2018 at 11:19 am

Hi Deborah,

During the transfer I lost 185 tickets. I was able to find them and write them down, but is there a way to transfer them over?

No.

You mentioned setting a date range and deleting 100 at once, but something is wrong and when I click on date range nothing happens.

Since you can’t set a date range on the Event Espresso > Registrations page, that sounds like you’re on the Event Espresso > Transactions page. Try trashing the registrations on the Event Espresso > Registrations page.

Next, because there is no easy way to create complimentary tickets (this is a true deficit), I created a promo code while I ran some comps and then removed the code and deactivated the plug in. Yet the submit promo code box still appears during registration which is causing multiple emails and calls from folks wanting a code. Can you please help me get rid of the box?

You can get rid of the Promotions box by deactivating the Promotions add-on. When the promotions add-on is activated, the promo box will be displayed.

The easy way to create complimentary tickets is use the Admin Only tickets Add-on:
https://eventespresso.com/wiki/manually-add-registrant-wordpress-dashboard/#admin_only_tickets

And lastly, the tickets sold when in wordpress do not match up with the ticket app. I have taken into account the missing tickets from the transfer, but they still do not match up.

The count in the ticket app should actually match the Registration Approved total count. Tickets sold can be a different amount.

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