|Tony||# Posted on March 6, 2018 at 9:35 am|
You’ll find details on why we don’t provide phone support here:
Phone support sounds great, but its not helpful when we start passing ideas around team members for example. On the forums all of the team can view the problem, with all of the posts/details etc and post up any ideas they have of their own. That’s not the only reason we don’t provide phone support but an example.
I suspect ‘Create New Contact’ wasn’t available, or used at all on the registrations shown in the screenshot, I say that because when you click that button EE creates a new contact using the original details meaning you have a duplicate contact with all the same details you can edit. Editing the contact to have the same email address wouldn’t cause the problem as it would have had that already and would need to be edited… even if you left them as a duplicate you could still edit each individual contact independently later.
Cancelling the original ‘duplicate’ registration and adding another using the correct details will be the best way to fix this.
Problem is, I don’t know how you’ve ended up with the registrations as they are now and the create new contact button wouldn’t set them up that way. You don’t know the exact steps taken to end up with the registration as they are and the only way I can think this was done was to add a new registration to the event using the same details for personal info as the original registration rather than creating a new contact.
It could be an edge case bug we haven’t found yet, but even then I’d need more details on how to reproduce the problem which based on the above I’m guessing you don’t have?