Support

Home Forums Event Espresso Premium Registrations linked – can't update one name without effecting the other Reply To: Registrations linked – can't update one name without effecting the other

Reply To: Registrations linked – can't update one name without effecting the other

Author Replies
Allen # Posted on March 6, 2018 at 9:00 am

honestly not sure how it happened. Looks like Laurie signed up both Ralph and William in 2 separate transactions. So, when I was fixing my earlier error and did “Create New Contact” on each individual entry, I bet they got linked by her email address perhaps?

So, even though I made a new contact for William and Ralph, since I didnt update the email address – now they over-ride each other?

Any ideas how I can separate them? Maybe just cancel and create a new unique entry for each? Seems excessive, and this problem may pop up in other spots as well.

In fact, I know one other situation where it is happening already. But its more complex and too much to write out here.

Which is why I keep asking for paid phone support. Be so much damn easier.

Do NOT follow this link or you will be banned from the site!