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Home Forums Event Espresso Premium Registrations linked – can't update one name without effecting the other Reply To: Registrations linked – can't update one name without effecting the other

Reply To: Registrations linked – can't update one name without effecting the other

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Tony # Posted on March 6, 2018 at 8:11 am

Right – so I should be able to edit individually – but I can’t

No, (at least not currently) because they are separate registrations but still assigned to the same contact, EE doesn’t allow you to break the relationship and re-assign the registration to a new contact on single/primary registrations.

The only time it allows for that is on a group registration when the additional registration is assigned to the same EE contact the primary registrant does.

So when the second registration was added to the event, is was added as a new registration by selecting a ticket and providing the registration questions again?

Laurie signed up and paid for William. She listed him as the “Player” in my additional questions… since I realized (was told by Josh) that I set the forms up incorrectly from the start, Josh advised me to go back and “Add New Contact” for each one that was set up like that.

Hmm, ok, I think there may be a misunderstanding here.

How were the questions set up originally? All of the ‘Player’ questions set on the Primary Registrants questions? So would the user select 1 or 2 tickets previously?

If you had 2 registrations in a group, they would show as 1/2 and 2/2… then you’d have a Create contact button but even after clicking that, it would still show as 1/2 and 2/2.

What it looks like is you had one registration with all of the questions added, then you added another registration (not ‘contact’) to the event?

I may be wrong and will do some digging now but right now just trying to work out how it get to the way it is right now.

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