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In the case of a site that has EE220.127.116.11, you’ll also need the Multi Event Registration add-on for EE3 installed and activated on your website to be able to use the ESPRESSO_CART_LINK shortcode. There’s more information that shows one way how to set that up here:
I can also advise to update the site to the current version of Event Espresso 3 (18.104.22.168.P). Since your EE4 support license has access to only EE4 plugins, you can get the latest version of EE3 from github: