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Reply To: Event listing has no dates/detail view needs help

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Josh # Posted on February 28, 2018 at 10:09 am

Hi Doug,

Can you verify the information and resend the redeem a support token form?

The reason I ask is because the WP username you sent returns an “invalid username” error. Also, the FTP credentials you sent can only access an empty folder on your server. We’ll need to be able to access the site’s wp-content folder. So you’ll either need to change the settings for the FTP user or resend new FTP user info.

Thank you.

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