Archive for the ‘Ticketing’ Category

GDPR, Registration Data, and Your Ticketing Website

In preparation for the new GDPR legislation, WordPress 4.9.6 and Event Espresso 4.9.62 have been released. This post will help you become familiar with the GDPR and the new tools in WordPress and Event Espresso that will help with your registration and ticketing website.

GDPR, Registration Data, and Your Ticketing Website

What is the GDPR?

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union coming into effect on the 25th of this month. It also addresses the export of personal data outside the EU. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

In (very) short. GDPR states that if a website collects, store or use any data related to a European Union citizen. You must comply with the following:

  • Tell the user: who you are, why you collect the data, for how long and who receives it.
  • Get explicit consent, before collecting any data
  • Let users access their data, and take it with them
  • Let users erase their data
  • Let users know if data breaches occur

See this helpful infographic from the European Commission.

Even if you don’t deal with users from EU, complying with GDPR is a good step in ensuring transparency in the handling of data. If you’d like to know the finer details, you may want to go through the regulation in detail. Remember, not complying can result in administrative fines up to €20 million, or in the case of an undertaking, up to 4% of the total worldwide annual turnover of the preceding financial year, whichever is higher.

In the following post, I will cover what the GDPR means for your Event Espresso and WordPress powered site.

Registration Data and Your Website

All registration data from ticket sales captured directly from your website, via the Event Espresso plugin, are stored in a database on your website server. In addition to this functionality, in general, your WordPress website, and some plugins might capture additional data from your site visitors. Although the final responsibility lies with the site owner, WordPress itself is working on its processes to become compliant. As of February 2018, there is a proposed roadmap for adding privacy tools to the core. You can follow the GDPR tickets on Make WordPress Core.

Common Questions About GDPR

Here are a few common questions we’ve gotten about GDPR and Event Espresso:

Do I have to comply with GDPR even if I’m not in the EU?

Yes, GDPR applies to all companies that control and process EU data, no matter where your business is. That includes you if you collect the email addresses of any EU citizens. As a website owner, you may need to follow national or international privacy laws. For example, you may need to create and display a privacy policy.

Does the Event Espresso Team have access to registration data on my website?

No, the team at Event Espresso does not have access to registration data or records stored on your website. The only time someone from our team would have access to those records is if you purchase a support token and you permitted us to login to your website, at which time you would securely share a temporary set of credentials with our support staff.

Does the Event Espresso plugin share registration information with a third-party service?

No. Out of the box, the Event Espresso plugin does not share registration information with any third-party service. However, Event Espresso can be modified, by way of add-ons, extensions, or custom programming, to share information to a third-party service, such as MailChimp and Infusionsoft.

It can also be said that if you are using a payment gateway, such as Authorize.NET, PayPal, or Stripe accept paid registrations or sell tickets, then mostly, you are sharing relevant registration information with a third-party service.

GDPR Features in Event Espresso 4

Along with the new GDPR regulations comes new features in WordPress and Event Espresso 4. The latest Privacy and Maintenance release of WordPress, 4.9.6, comes with many features to help your website become GDPR compliant. Event Espresso has contributed to those new features, and makes use of them in Event Espresso 4.9.62. Below is a list of new features that are shipping with Event Espresso to support the new GDPR regulations.

Export Personal Data

WordPress 4.9.6 allows admins to generate a report of an individual’s personal information and send it to them. In Event Espresso 4, we add the individual’s registration details to the report automatically when it’s being created.

Erase Personal Data

Along with the ability to export data, WordPress 4.9.6 adds a tool that allows site admins to erase personal data stored in their WordPress site. When an admin erases an individual’s personal data, Event Espresso makes sure their registration data is also erased.

GDPR/Privacy Policy Content Tool

Per GDPR regulations, site owners need to have a Privacy Policy page. By default, WordPress doesn’t collect any data from visitors unless they post a comment. However many plugins add third-party services that collect visitor data. WordPress 4.9.6 adds a Privacy Policy guide to help you create a comprehensive “Privacy Policy” page. Event Espresso 4.9.62 adds suggested text to this guide page, to help you know what Event Espresso is doing with regards to user privacy.

Additional GDPR Features

Here’s a shortlist of minor GDPR related features we’ve added recently:

Upcoming Features

We have other features in the works we’d like to let you know about

Consent Checkbox

For GDPR compliance, users should consent to your website’s privacy policy before you store their data. To do that, in the registration form on your website, you should display a short message informing verifying they understand and consent to your privacy policy. You can currently create a custom question to do this, but we want to make things even easier by adding the checkbox and link for you.

Easier Registration Data Removal

GDPR encourages “Privacy by Design” which, in a nutshell, means don’t store any personal information you don’t need. After an event is finished, you might not need the personal information of its attendees. So we’re going to make it easier to remove an expired event and its attendees from your system.

Wrapping it Up

The new tools available in Event Espresso 4.9.62 and WordPress 4.9.6 are going to be a great asset in helping site owners comply with the GDPR and other privacy laws. If you have any questions or concerns, please let us know in the comments below or reach out to us via email.

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Posted in Ticketing, Website, EE4, Privacy | No Comments »

8 Proven Tips to Increase Event Ticket Sales in 2018

This post was written by our featured developer partner, WisdmLabs.

Event Sales Tips
With a new year come new beginnings; that means new events too.

World over, there are thousands of events conducted each year. Be it sports, cultural events, shopping, food, music, or anything else under the sun; you think of something and there will be an event related to that. The success of an event is defined, in part, by the number of tickets sold.

More ticket sales means higher attendance, greater income, more popularity, and a fruitful endeavor. If maximizing sales of event tickets is your aim for 2018, then read on.

8 proven ideas for increasing event ticket sales in 2018

First and foremost, set a realistic target revenue you want to earn. Then, depending on the number of events you do annually, break down the amount to arrive at a figure that you should be seeing at the end of every ticket sale. This will give you a number to work with, making it easier to channel your efforts accordingly. (more…)

Posted in Ticketing, Event Management | No Comments »

The​ ​Importance​ ​of​ ​Analyzing​ ​Purchases​ ​to Increase​ ​Event​ ​Ticket​ ​Sales

This post was written by our featured developer partner, WisdmLabs.

Analyzing Purchases to Increase Event Ticket Sales

You’re organizing an event and have started online registrations of tickets using Event Espresso.

You’ve created the entire event and the number of seats available, various pricing options — front seats, back seats, group purchases, etc. — and integrated various modes of payment.

Now it is time to get word about the event out into the virtual world, for which you want to understand the following:

  • When should you advertise for inviting registrations?
  • Is there a particular time or day to advertise more or less?
  • Which demographic should you be targeting to get more conversions?
  • What internet trends can you use to create ads for better engagement?

This is where data analysis comes into play.

Analyzing purchases helps you create a strategy for boosting ticket sales by using the right techniques at the right time.

(more…)

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Posted in Ticketing, Partners | No Comments »

Event Ticketing System for WordPress

As we start planning for spring and summer events, we want to be sure you know that Event Espresso is your Event Ticketing System for WordPress. Whether you are hosting Art Classes, Car Shows, Conferences, Quilting Retreats, or any other event, Event Espresso makes it simple to sell tickets to each of these events – or all of them at the same time – right from your WordPress website.

 

With Event Espresso you can: (more…)

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Posted in Ticketing, WordPress, Event Planning | 8 Comments »

New Feature: Filter Tickets by Date

Hello, everyone! We’ve recently launched a new premium feature in Event Espresso (as of 4.9.27.p) that allows your customers to filter tickets by date. If you have ever used the Multiple Datetimes Per Event feature when configuring your event to occur on multiple days, you know that sometimes there can be a lot of ticket options (one for each Datetime, etc.).

New Feature- Filter tickets by date

To make the process of selecting the correct ticket for the right day(s) easier for your audience, we have added a setting that allows you to turn on a date filter so that your registrants can filter available ticket options by date.

(more…)

Posted in Home Page, Ticketing, New Versions, Event Management, Features, EE4, Ticketing Management | 4 Comments »

Updated: Android & Apple Event App for Event Espresso 4

We’re happy to announce that we’ve recently released some updates to our Android and Apple event app. The latest round of event app updates include many new features, security fixes, and optimizations.

Latest Event App Updates

New features

  • Added a new UI to show registrations in group when scanning
  • Added a new UI for sorting registrations by name and registration date
  • Added a new UI for event sorting by name and date of event
  • Added a filter for paid/unpaid and approved/unapproved registrations
  • Added the name of datetime to the individual event screen
  • Added tabs tabs for today’s, upcoming, past, and all events
  • Added three new scanning modes (lookup attendee, continuous scanning, continuous check-in only)
  • Added a refresh button to the event details screen
  • Added currency formatting that is set on Event Espresso powered website
  • Added ability to auto-discover API URL (if you’ve changed your default API URL, the app should auto-discover the available API URL)
  • Added a link a link to our documentation page on the login page of the app
  • Added an alert if the payment has not been made when scanning

Fixes/Updates

  • Fixed issues with logging in to app if no events were published
  • Show a “no records found” message when there are no results in search, or otherwise
  • Exclude incomplete and trashed registrations
  • Don’t show events if unable to authenticate
  • Disallow check-in for other datetimes

Coming Soon

  • Use timezone offset from WP > Settings Timezone (we’re still working on updates to the REST API to support this feature)

Get Started Now

Download the Mobile Ticketing App | View Documentation

Android Event App Apple Event App

Requirements:

  • Event Espresso version 4.8.41+ (Works w/ Decaf & Regular)
  • WordPress version 4.5+
  • Apple: iOS version 9+
  • Android: KitKat version 4.1+
  • Optional: Ticketing add-on (required for scanning tickets)

Updating

Depending on your device settings, updates may, or may not be downloaded and installed automatically onto your device. If the app is not updated automatically, please visit the Android and Apple store on your device to initiate the update manually.

Troubleshooting

If you have trouble using the mobile event app, see our event app documentation page or contact us in the support forums.

Screenshots

Here are some screenshots from the latest version of the Event Espresso mobile event app:

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Posted in Home Page, Ticketing, New Versions, EE4, mobile | No Comments »

Event App for Check-in & Ticket Scanning Now Available for Event Espresso 4

The Event Espresso 4 check-in & ticket scanning event app is now available for Android and Apple devices!

Get Started Now

Download the Mobile Ticketing App | View Documentation

Android Mobile Event App Apple Mobile Event App

Requirements:

  • Event Espresso version 4.8.41+ (Works w/ Decaf & Regular)
  • WordPress version 4.5+
  • Apple: iOS version 9+
  • Android: KitKat version 4.1+
  • Optional: Ticketing add-on (required for scanning tickets)
Hey #EventProfs, @EventEspresso has a mobile app to check-in and scan #tickets on #WordPress Click To Tweet

Event App Overview

Event Overview - Check-in & Ticket Scanning Event AppSince our event app announcement back in February, our team has been busy building brand new event mobile apps for onsite check-in & ticket scanning. The new Event Espresso 4 event app allows you to transform your Android and/or Apple device into an onsite attendance management tool for events. Allowing event managers another option to manage check-ins at the door of their events.

Quickly check-in attendees and view information about your events and attendees. Built-in ticket scanning capabilities allow you to scan tickets (optional upgrade) at your classes, meetings, conventions, concerts, and everything in between. Event managers can also login to the website to view attendance records, generate an attendance list and export the list to a report in CSV format.

Benefits

Use the event app to check attendees in/out of events, view attendee/registration and event info. Additional benefits of using the Event Espresso 4 Event App at your event include:

  • No more messy attendee lists to deal with, just search for an attendee names and check them in from the app
  • Mobile Event App Registration OverviewSpeed up registrations at the door, by using your mobile device to scan attendees tickets (optional upgrade), instead of using your laptop and barcode scanner
  • Integrates in real-time with the attendee list in Event Espresso, within your own website
  • Easily view attendee/registration info, such as:
    • Attendee list per datetime
    • Ticket purchases
    • Payment status
    • Check-in status
  • Allows for multiple check-in “stations”. Eg, use multiple Android/iPhone devices to log into to the same attendee list so employees can check-in attendees using multiple different devices
  • Device-to-device QR Code scanning helps to keep your events “Green” by providing an environmentally friendly ticketing solution
  • Makes your organization efficient and innovative with easy access to event info, such as:
    • Event list
    • Venue info
    • Datetimes
    • Registration totals
    • Capacity statistics

Who is this for?

Anyone using Event Espresso 4 to manage events/classes and accepting registrations on their WordPress website can use this event app to scan tickets, monitor attendee access, view registration details, and more.

Install Now

Download the Mobile Ticketing Apps | View Documentation

Android Mobile Event App Apple Mobile Event App

Event Smart Customer?
You can use the event app with Event Smart, too. Just let us know so we can turn on your REST API feature.

Screenshots

Events Overview

The event app design team took a some extra time to give the event overview a few nice design updates this time around. Including the use of featured images, event descriptions, better datetime display, and selecting among multiple datetimes.

Event Overview - iPad - Check-in & Ticket Scanning Apps

Attendee Overview

The registration overview screen allows entry staff check-in/out the attendees from within the event app. If you allow your attendees to leave, then re-enter later, you can easily check the attendee out, then check them back in from the attendee overview screen. This also updates the check-in/out records in your website database.

ee4-app-attendee-overview

Check-in & Ticket Scanning

Ticket scanning allows entry staff to easily scan tickets at the door (EE4 Ticketing add-on required). When a ticket is scanned, a response is sent back to your event website checking that attendee into the event.

Ticket Scanner - Check-in & Ticket Scanning App  Successfull Check-in - Check-in & Ticket Scanning App

Ready to Get Started? Install Now

Download the Mobile Ticketing Apps | View Documentation

Android Mobile Event App Apple Mobile Event App

Sweet! Hey #EventProfs, @EventEspresso has a mobile app to check-in and scan #tickets on #WordPress Click To Tweet

Troubleshooting

If you have trouble using the event app, see our event app documentation page or contact us in the support forums.

Credits

The event app wouldn’t be possible without the work that was done by the WordPress REST API team, the Event Espresso Core Developers, and our new Event App Development team.

We also owe a big shout out to the Event Espresso community (customers, support team, third-party developers, and non-profits organizations) for believing in us for over 7 years.

Contribute

Help shape the future of Event Espresso mobile apps. If you’re a user or developer and would like to leave feedback about the Event Espresso mobile apps, contact us on our support forums. Your feedback is invaluable and helps us to improve the experience, each and every day.

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Posted in Home Page, Ticketing, New Versions, EE4, mobile, app | No Comments »

Ticket Selector Embed Code Now Available for Event Espresso 4

It’s a great day to be an event promoter! We are pleased to announce a that we have added a “Ticket Selector Embed Code” feature to Event Espresso 4. This is just one, of many features that was requested and added to Event Espresso 4, based on a feature request from an Event Smart (our hosted event registration and ticketing system) customer.

ticket-selector-2

What is the Ticket Selector Embed Code?

Ever wanted to make it easy for registrants to find your events? What about allowing prospective registrants to select tickets right from a third-party website? Well, the new “Ticket Selector Embed Code” feature for Event Espresso 4 allows anyone with the embed code for your event, to display a ticket selector for that event, on almost any HTML website, Facebook page, WordPress.com and/or WordPress.org posts and pages.

embed-code-example-output

Learn how to embed the Ticket Selector in a Facebook page
http://eventespresso.com/wiki/ticket-selector-embed-code/#facebook_embed

How do I use the Ticket Selector Embed Code?

It’s very simple, really. All you have to do is copy the embed code and place it into an HTML page, blog post, or page on any website and the ticket selector for your event will display in an iframe. When a ticket is selected an the registrant submits the form, they are then taken to your website to finish the registration. Easy, right?

Documentation for Ticket Selector Embed Code
http://eventespresso.com/wiki/ticket-selector-embed-code/

This screenshot shows what appears when the “Embed” button is clicked:

embed-popup-example

Finally, this screenshot shows the embed code placed directly into a WordPress blog post, but actually, as stated previously, the embed code can literally be added to almost any web page on the internet!

What are your thought about this new feature?

Are you as excited about this feature as we are? How will you use the new ticket selector embed code? Please share your examples and feedback in the comments below.

Need to Buy an Event Espresso 4 Support License?
http://eventespresso.com/pricing/?ee_ver=ee4

Posted in Registration, Ticketing, Event Registration, Tips & Tutorials, EE4 | 9 Comments »

Major Release Update: 4.6.0 Now Available

Event Espresso (EE) is the most advanced WordPress events calendar, registration and ticketing plugin—and it just got even better! EE 4.6 includes three significant changes, a bunch of new features, a few enhancements and fixes, and compatibility for several new add-ons that are coming soon. Developers please take note.

Update notifications are being monitored and you will receive your upgrade notice over the course of a few days.
Please backup your website before making any changes.

Significant Changes to Payment Processing, Checkout and HTML Forms

We expect that you will not notice most of these changes unless you start looking into the core code. We have worked hard to make sure the transition from these existing systems to the new systems as seamless as possible.

  • New Payment Processing System – We have improved the system that manages processing payments.  This new payment system will make it easier to add features around managing payment gateways, payment accounts, multiple payments, etc. You should not notice much of a difference right now from the 4.4 gateway system other than the user interface has been standardized. The real magic comes in the code which we will use to build new features that you have been asking for.
  • New Checkout System – The checkout system has been improved to add flexibility in the order of registration steps, and add more intelligence based on the types of tickets being purchased. You may notice the front-end user interface looks even better. Again, the real gains will come over time as we add new features for event organizers and developers to customize the online event registration and ticketing checkout experience for their audience.
  • New System for Displaying and Processing HTML Forms – The new Forms system is a new object oriented dynamic form system utilizing built in strategies for display, normalization, and validation; including over 25 input types.

New Features

We have added more than a dozen new features to our WordPress events calendar, registration and ticketing plugin. This makes this our best brew of Event Espresso ever.

  • New payments system (see above)
    • Open one payment method by default so that one payment method is defaulted or pre-selected for registrants
    • Add compatibility for additional gateway integrations (see below)
    • Developers: Mock payment method add-on (get it via GitHub: event-espresso-core/tests/mocks/addons/eea-new-addon)
  • User capabilities system that allows you to manage access to Event Espresso with your favorite user and role or capability plugin, e.g. Members, User Role Editor (not an official endorsement of which plugin to use), previously an add-on in EE3
  • More modular Single Page Checkout which allows you to re-arrange the order of the checkout steps
  • Free event registrations are now a one step checkout
  • Switch to the new NoCAPTCHA reCAPTCHA
  • Event page template selector to account for different page layouts (e.g. full-width, etc.)
  • Customizable receipt and invoice templates that can be edited from your dashboard to make them better for your organization or country requirements, no more FTPing necessary
  • Message pack template system, and easy way to create different looking message layouts and choose them for each type of message
  • Support for UTF-8 invoices and receipts
  • Developers: New API for registering new Custom Post types and taxonomies with Event Espresso
  • Registrations CSV report for all events so you can get all your data at once

Enhancements and Fixes

While most of the work done on 4.6 is tied to improving a few systems and adding new features, we do have a few small improvements.

  •  Events can be archived by tags, with a front-end tag archive listing page.
  • Upcoming Events Widget now uses the WordPress defined date and time settings.

Compatibility with New Add-ons

While we refactored some major systems, we also took the opportunity to build more add-ons. We are in the final testing phase for many of these add-ons, so look for them to be available soon now that 4.6 is available.

  • Printable tickets (now available)
  • Ticket scanning, via barcode/qr code scanners (now available)
  • WP User Integration (coming soon)
  • Stripe payment gateway integrations (now available)
  • SagePay payment gateway integration (coming soon)
  • iDeal/Mollie payment gateway integration (coming soon)
For a complete history of updates and changes to Event Espresso 4 and the EE4-compatible add-ons, see the change log for Event Espresso 4.

For Developers

Many of the changes in 4.6 deserve your attention. For example, if you have built a custom payment gateway for Event Espresso 4.4 (or less) then you will need to evaluate whether it will be compatible with the new processing system. We have many resources for developers that can help:

The last thing I want to say is that it has been just under a year that we first released Event Espresso 4. In that year, we’ve released six major versions (averaging a major release every two months, which is on-par or better than the industry average). Obviously, our development rate has greatly improved, but we are changing our processes to get you new features even faster! More on that another time. 🙂

Please backup your website before making any changes.

Thank you for using Event Espresso. Let us know what you think or if you have any questions.

Posted in Home Page, Registration, Ticketing, News, Development, New Versions | 44 Comments »

Feature Spotlight: Using Datetime and Ticket Names to Consolidate Event Pages

In Event Espresso 4, if you manage the online event registration and ticketing for a category of events (e.g. volunteering opportunities or an on-going writing workshop) you can configure ONE event page and let the multiple datetime and multiple ticket names specify the different dates and ticket options.

Configuring your events this way allows you to:

  • have one event page with a specific url where you can refer people to time and time again via email or over the phone or in social media, etc
  • Optimize this special event page for your particular type of event to increase your search engine optimization ranking and ticket sales
  • Present more volunteering/purchasing options to people at once rather than making them view multiple pages or check out/purchase multiple times

Here is an example of this strategy with all the upcoming volunteering opportunities for a non-profit organization.

In this case your organization offers multiple types of volunteering opportunities that occur on different dates. Once you have configured your event registration and ticketing for these similar types of events, your potential customers/attendees/volunteers will be presented with all the volunteering opportunities on ONE page. This is what the front-end would look like (click to enlarge).

You can only get this type of control with Event Espresso. 

Multiple events registration datetime tickets wordpress one page

Take a look at this Event Espresso 4 tutorial if you want to see how it’s done.

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Posted in Home Page, Registration, Ticketing, Featured Posts, Features, Event Registration, EE4 | No Comments »

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