Archive for the ‘Registration’ Category

4 Ways to Convert Pending Payment Registrations Into Paying Attendees

Event Espresso is a WordPress e-commerce plugin specialized for online event registration and selling tickets. Just like any other WordPress e-commerce plugin, you have to convert your website traffic from an audience to a customer, or in this case an attendee.  It takes work, at the right time you can convert Pending Payment registrations into paying attendees.

4 Ways to Convert Pending Payment Registrations into Paying Attendees

Lorenzo has a created a learning series titled 7 Days to a Better Registration Checkout that covers very well how to convert website traffic into ticket sales or registrations. I’d recommend subscribing to that email course.
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Posted in Registration, Ticketing Management, Attendee Management | No Comments »

Attendee Mover Add-on Now Available for Beta Testing

If you’ve ever had a registrant sign up for the wrong event, then you know how important it can be to be able to move them to a different event; moving registrations between events can be a very time consuming process. With the Attendee Mover add-on for EE4, you can now move attendees to different events with ease.

The Attendee Mover add-on is compatible with Event Espresso 4.9.7+ and available to download from the pre-release channel while in beta testing.

Shave at least 5 minutes off the attendee reassignment process!

With the Attendee Mover add-on, it only takes four simple steps to move an attendee to a new event, from the Registrations Overview page, click the “Attendee Mover” icon in the attendee row.

attendee mover registration overview

Attendee Mover Icon in Registration Overview

 

Next, you can choose the event that you would like to move the selected attendee to.

Attendee Mover - Registration Step 1

Moving an Attendee – Registration Step 1

 

Then select a ticket and click the “Next Step” button…

Attendee Mover - Registration Step 2

Moving an Attendee – Registration Step 2

 

…and voila! The attendee is reassigned to the correct event.

Attendee Mover - Registration Step 3

Moving an Attendee – Registration Step 3

 

Attendee Mover Beta Testing

Want to beta test this new add-on for us? Please follow the short guide below to get started.

 

Download

The add-on is available for beta testing from the pre-release channel (PRC) within your Event Espresso account page. Once you’ve signed up for the PRC, your download will be available in the EE4 tab of the PRC.

 

Install

The add-on installs like any other WordPress plugin, just upload and activate it via the WordPress plugin admin screen.

 

Documentation

Documentation can be found here: https://eventespresso.com/wiki/ee4-attendee-mover/

 

Reporting Issues

Please report issues in the Attendee Mover support forums.

We look forward to your feedback from testing the Attendee Mover add-on beta. Please feel free to start a new topic in the Pre-release channel forum if you have any questions, comments, or suggestions.

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Posted in Addons, Registration, Features, Beta, EE4 | 14 Comments »

Multiple Event Registration Now Available for Event Espresso 4

Thanks to the efforts of our development team, sponsors, and support team, we have just released the Multiple Event Registration (MER) for Event Espresso 4.

What is Multiple Event Registration?

The premise behind this great add-on is that the easier it is for people to register for an event, the more events they are likely to attend. With the Multiple Event Registration add-on, attendees can register for several events at once and even add additional attendees to any of the same events–in the same checkout process. Additional attendees also get the customized registration form as the first/primary attendee.

Purchase the Multiple Event Registration for Event Espresso 4, also included in the EE4 Everything License.

How does it work?

EE4-MER-add-to-event-cartThe Multiple Event Registration add-on is super easy to use. Just install the plugin on your site, then the EE4 ticket selector and registration system is automatically updated to allow registrants the ability to add events to an “Event Cart”. Going forward, your customers will be able to add multiple events to their cart and checkout in a single, streamlined registration.

Watch a Two Minute Video

Here’s a quick step-by-step overview of the Multiple Event Registration process:

  1. Customers are shown a list of events to register for, in which tickets can be added to the “Event Cart”.
    EE4-MER-concert-on-the-beach
  2. Customer adds events to their cart, then checks-out. Additional tickets can be added/removed in the cart.EE4-MER-cart-view
  3. Customer is taken to a single registration page for all of the events in their cart.
    EE4-MER-registration-form-view
  4. Customers can reuse information from the first form, across all registration forms on the page, or pick and choose which form data to reuse.
    EE4-MER-registration-form-reuse-fields
  5. After the registration forms are completed, the customer is taken to the payment page to finalize the registration.
    EE4-MER-registration-checkout
  6. That’s it! The customer is registered for as many events as they want in one checkout.
Get Started!
Purchase the Multiple Event Registration add-on for Event Espresso 4.

Posted in Home Page, Addons, Registration, Event Registration, EE4 | No Comments »

Event Espresso vs. Event Smart; Self-hosted vs. Hosted Online Event Registration and Ticketing

If you’re not already using Event Espresso or Event Smart, there’s never been a better time to switch to a new and improved online event registration and ticketing management system. The tools available in Event Espresso and Event Smart are professional, fully-featured, polished solutions that make it ridiculously easy. (more…)

Posted in Home Page, Registration, WordPress, Eventbrite, Event Registration, Event Manager, Event Smart | 10 Comments »

Ticket Selector Embed Code Now Available for Event Espresso 4

It’s a great day to be an event promoter! We are pleased to announce a that we have added a “Ticket Selector Embed Code” feature to Event Espresso 4. This is just one, of many features that was requested and added to Event Espresso 4, based on a feature request from an Event Smart (our hosted event registration and ticketing system) customer.

ticket-selector-2

What is the Ticket Selector Embed Code?

Ever wanted to make it easy for registrants to find your events? What about allowing prospective registrants to select tickets right from a third-party website? Well, the new “Ticket Selector Embed Code” feature for Event Espresso 4 allows anyone with the embed code for your event, to display a ticket selector for that event, on almost any HTML website, Facebook page, WordPress.com and/or WordPress.org posts and pages.

embed-code-example-output

Learn how to embed the Ticket Selector in a Facebook page
http://eventespresso.com/wiki/ticket-selector-embed-code/#facebook_embed

How do I use the Ticket Selector Embed Code?

It’s very simple, really. All you have to do is copy the embed code and place it into an HTML page, blog post, or page on any website and the ticket selector for your event will display in an iframe. When a ticket is selected an the registrant submits the form, they are then taken to your website to finish the registration. Easy, right?

Documentation for Ticket Selector Embed Code
http://eventespresso.com/wiki/ticket-selector-embed-code/

This screenshot shows what appears when the “Embed” button is clicked:

embed-popup-example

Finally, this screenshot shows the embed code placed directly into a WordPress blog post, but actually, as stated previously, the embed code can literally be added to almost any web page on the internet!

What are your thought about this new feature?

Are you as excited about this feature as we are? How will you use the new ticket selector embed code? Please share your examples and feedback in the comments below.

Need to Buy an Event Espresso 4 Support License?
http://eventespresso.com/pricing/?ee_ver=ee4

Posted in Registration, Ticketing, Event Registration, Tips & Tutorials, EE4 | 9 Comments »

Major Release Update: 4.6.0 Now Available

Event Espresso (EE) is the most advanced WordPress events calendar, registration and ticketing plugin—and it just got even better! EE 4.6 includes three significant changes, a bunch of new features, a few enhancements and fixes, and compatibility for several new add-ons that are coming soon. Developers please take note.

Update notifications are being monitored and you will receive your upgrade notice over the course of a few days.
Please backup your website before making any changes.

Significant Changes to Payment Processing, Checkout and HTML Forms

We expect that you will not notice most of these changes unless you start looking into the core code. We have worked hard to make sure the transition from these existing systems to the new systems as seamless as possible.

  • New Payment Processing System – We have improved the system that manages processing payments.  This new payment system will make it easier to add features around managing payment gateways, payment accounts, multiple payments, etc. You should not notice much of a difference right now from the 4.4 gateway system other than the user interface has been standardized. The real magic comes in the code which we will use to build new features that you have been asking for.
  • New Checkout System – The checkout system has been improved to add flexibility in the order of registration steps, and add more intelligence based on the types of tickets being purchased. You may notice the front-end user interface looks even better. Again, the real gains will come over time as we add new features for event organizers and developers to customize the online event registration and ticketing checkout experience for their audience.
  • New System for Displaying and Processing HTML Forms – The new Forms system is a new object oriented dynamic form system utilizing built in strategies for display, normalization, and validation; including over 25 input types.

New Features

We have added more than a dozen new features to our WordPress events calendar, registration and ticketing plugin. This makes this our best brew of Event Espresso ever.

  • New payments system (see above)
    • Open one payment method by default so that one payment method is defaulted or pre-selected for registrants
    • Add compatibility for additional gateway integrations (see below)
    • Developers: Mock payment method add-on (get it via GitHub: event-espresso-core/tests/mocks/addons/eea-new-addon)
  • User capabilities system that allows you to manage access to Event Espresso with your favorite user and role or capability plugin, e.g. Members, User Role Editor (not an official endorsement of which plugin to use), previously an add-on in EE3
  • More modular Single Page Checkout which allows you to re-arrange the order of the checkout steps
  • Free event registrations are now a one step checkout
  • Switch to the new NoCAPTCHA reCAPTCHA
  • Event page template selector to account for different page layouts (e.g. full-width, etc.)
  • Customizable receipt and invoice templates that can be edited from your dashboard to make them better for your organization or country requirements, no more FTPing necessary
  • Message pack template system, and easy way to create different looking message layouts and choose them for each type of message
  • Support for UTF-8 invoices and receipts
  • Developers: New API for registering new Custom Post types and taxonomies with Event Espresso
  • Registrations CSV report for all events so you can get all your data at once

Enhancements and Fixes

While most of the work done on 4.6 is tied to improving a few systems and adding new features, we do have a few small improvements.

  •  Events can be archived by tags, with a front-end tag archive listing page.
  • Upcoming Events Widget now uses the WordPress defined date and time settings.

Compatibility with New Add-ons

While we refactored some major systems, we also took the opportunity to build more add-ons. We are in the final testing phase for many of these add-ons, so look for them to be available soon now that 4.6 is available.

  • Printable tickets (now available)
  • Ticket scanning, via barcode/qr code scanners (now available)
  • WP User Integration (coming soon)
  • Stripe payment gateway integrations (now available)
  • SagePay payment gateway integration (coming soon)
  • iDeal/Mollie payment gateway integration (coming soon)
For a complete history of updates and changes to Event Espresso 4 and the EE4-compatible add-ons, see the change log for Event Espresso 4.

For Developers

Many of the changes in 4.6 deserve your attention. For example, if you have built a custom payment gateway for Event Espresso 4.4 (or less) then you will need to evaluate whether it will be compatible with the new processing system. We have many resources for developers that can help:

The last thing I want to say is that it has been just under a year that we first released Event Espresso 4. In that year, we’ve released six major versions (averaging a major release every two months, which is on-par or better than the industry average). Obviously, our development rate has greatly improved, but we are changing our processes to get you new features even faster! More on that another time. 🙂

Please backup your website before making any changes.

Thank you for using Event Espresso. Let us know what you think or if you have any questions.

Posted in Home Page, Registration, Ticketing, News, Development, New Versions | 44 Comments »

Feature Spotlight: Using Datetime and Ticket Names to Consolidate Event Pages

In Event Espresso 4, if you manage the online event registration and ticketing for a category of events (e.g. volunteering opportunities or an on-going writing workshop) you can configure ONE event page and let the multiple datetime and multiple ticket names specify the different dates and ticket options.

Configuring your events this way allows you to:

  • have one event page with a specific url where you can refer people to time and time again via email or over the phone or in social media, etc
  • Optimize this special event page for your particular type of event to increase your search engine optimization ranking and ticket sales
  • Present more volunteering/purchasing options to people at once rather than making them view multiple pages or check out/purchase multiple times

Here is an example of this strategy with all the upcoming volunteering opportunities for a non-profit organization.

In this case your organization offers multiple types of volunteering opportunities that occur on different dates. Once you have configured your event registration and ticketing for these similar types of events, your potential customers/attendees/volunteers will be presented with all the volunteering opportunities on ONE page. This is what the front-end would look like (click to enlarge).

You can only get this type of control with Event Espresso. 

Multiple events registration datetime tickets wordpress one page

Take a look at this Event Espresso 4 tutorial if you want to see how it’s done.

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Posted in Home Page, Registration, Ticketing, Featured Posts, Features, Event Registration, EE4 | No Comments »

Event Espresso Brings Official Integration with Infusionsoft

infusionsoft-logo

At Event Espresso we’re all about making our customers’ lives easier. We know that your time is precious. That’s why we are excited to announce the stable release of our Infusionsoft integration add-on.

Infusionsoft is touted as, “The only all-in-one sales and marketing software built for small business”. Just check out their latest press releases. With Infusionsoft, you can attract customers, automate marketing, close sales, and even sell online. Infusionsoft is designed to meet the needs of small businesses with less than 25 employees. They combine customer relationship management (CRM), marketing, and e-commerce into one, web-based system.

Now, with Event Espresso running along side your Infusionsoft account, you can push valuable customer data from event registrations on your website straight to your Infusionsoft database. No more copying and pasting data. Did I mention the process is automated?

Here is how the integration works:

1. A customer registers for an event on your website and the data is transferred to InfusionSoft.

2. The customer pays for the event using either a built-in Event Espresso payment gateway or your Infusionsoft Merchant account.

3. The customer is shown a payment confirmation back on your website.

4. Once the customer has made a successful payment, the payment record is updated within the Infusionsoft app.

 

The add-on is included in the Developer License Package, so our Developer License holders can take advantage of this tool today, at no extra charge! The add-on can also be purchased separately and used with any of the other license packages.

Get it here!

 

Expand your possibilities today with the Infusionsoft integration for Event Espresso.

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Posted in Addons, Registration, Ticketing, Event Registration | No Comments »

Over $20k In Discounts Given To Non-Profits

 

Non-profit

Each of us at Event Espresso loves to help other people and businesses be successful. So, as a company, it’s only natural for us to lend a hand of appreciation to those who do the same. Since December of 2011 we have had the privilege of offering discounts to qualifying non-profit organizations. We have issued discounts to all types of organizations, from human rights groups, to economic development organizations and even political parties.

Non-profits all over the world have saved a cumulative of over $20,000 on Event Espresso products in the last year and a half. We are humbly proud that we have been able to do this. With the power of WordPress at it’s foundation, Event Espresso can help any organization, large or small, be successful in their event registration and ticketing.

 

A few testimonials…

 

I am in love with your product, I work with many educational institutions that hold classes/events and I will definitely recommend this to all of them, the only time I have seen a system this comprehensive and sophisticated is when an organization I worked with paid a programmer nearly $8,000 for a custom solution, and yet still there are features in your registration system that his didn't have. Thank you so much for your help and patience.

 

My hope with this whole integration is to be able to show other school districts an affordable and easy solution to these registrations. I cannot believe how much money they are charged for less by other companies. This has the potential to save schools tens of thousands, which is huge right now.

 

I recently downloaded it to add to a nonprofit site for a Boy Scout troop and the features work wonderfully with what we wanted to accomplish for the site. It allows us to set up calendar, events, and even take payments for trips. At first, I thought that it would be overkill for such a small site, but now I see the possibilities and will definitely be offering Event Espresso to my clients that need an event organization system for their web sites.

Lucy Conn

Lucy Conn
Troop 462

 

If you are a non-profit, and would like to take advantage of our non-profit discount, please complete the Non-profit Discounts application, and we will be in touch as soon as possible. If someone you know could benefit from this offering, please pass the message on to them; and how you can help.

 

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Posted in Events, Registration, Ticketing, Event Management, non-profit, Event Registration | 2 Comments »

Event Espresso, Johnny Winter sell $35k in less than 48 hours

We all know Event Espresso can do lots of different types of events. One of the most basic events — by which I mean, one that Event Espresso lends itself naturally to — is concerts and performances. Music venues have a maximum capacity — which can be set with the maximum number of attendees setting — and venue information can be stored in the venue manager and used to provide information and a Google Map about the venue. With the seating chart, ticketing add-on and mobile app, you can sell actual seats and check people in at the door.

One of our users who has been working with Event Espresso for a long time has built a couple sites for a couple music venues in Canada that have really paid off. His name is Mark and he runs Muskoka Graphics, a small design and development studio. His background in the music industry led to some jobs for local venues which ultimately needed to be able to sell tickets online. In the early days, this was handled by a simple, customizable script Mark wrote that would handle the PayPal purchase. But as these websites grew, so did his need for a more robust, reliable platform, and that’s when he found Event Espresso.

Early Event Espresso adoption leads to success

In the early days Mark contacted us often and we saw this as an opportunity to really stress test the plugin for our ideal client — someone running an actual venue on Event Espresso. Mark says the thing he likes most about using Event Espresso is the support. “These guys are right on any problem or issue or even general questions. You can’t really put a value high enough on the kind of support these guys offer.” Most of the early issues in those days had to do with scale — these were venues that were selling events out quickly which wasn’t something we had previously had the opportunity to test for. This led to numerous speed and stability enhancements in the plugin. After a while, we stopped hearing from Mark.

So imagine our surprise and enthusiasm when he contacted us to let us know that one of the two sites he’s built using Event Espresso made over $35,000 in less than 48 hours running the latest version of Event Espresso!

World Class Entertainment

Peter’s Players is a small, 88 seat theatre that specializes in world class artists like Johnny Winter, Taj Mahal and John Lee Hooker. The other venue Mark maintains, the Kee, seats 1000 and also brings in top tier artists and has seen Snoop Dogg, April Wine and The Tragically Hip. Says Mark, “I have watched [Event Espresso] perform on my server after a mass email have over 40 people buying online almost simultaneously. I have watched [Event Espresso] sell 1000 tickets in 3 hours. They are rock solid and I trust them with my clients businesses.” Mark uses mostly the out-of-the-box features of Event Espresso — waiting lists, coupon codes & early registration discounts, and invoices — but also takes advantage of the WP User Integration add-on to provide member discounts for registered users.

Powering 100 million ticket sales a year

This is only the latest success story of Event Espresso. Recently, Garth pulled together some numbers based on the User Survey responses we’ve been collecting over the past year. With the user-survey data we were able to estimate that Event Espresso powers over 250,000 events and sells over 100 million tickets per year! This deserves its own blog post in the future, but we thought you’d find it interesting that the example above is not the exception.

Is your business or organization among these? Let us know in the comments! And please share with us your Event Espresso success story, we’d love to hear it.

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Posted in Registration, Ticketing, Event Management | No Comments »

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