Archive for the ‘EE4’ Category

Accept online payments with PayPal Express Checkout Smart Payment Buttons (with Venmo)

Payments through PayPal Express Checkout Smart Payment Buttons are now available for Event Espresso. Event organizers in many countries all over the world can receive online payments for their event registrations using PayPal. In addition to popular payment options like credit cards and PayPal funds, an attendee can now pay for their event registrations using PayPal Credit and even Venmo (where available).

Receive payments for event registrations through Venmo

Venmo is now a service provided by PayPal. By using the PayPal Express Checkout Smart Payment Buttons payment gateway, an attendee will be able to pay for their event registrations using Venmo.

With PayPal Express Checkout that is included with Event Espresso, an attendee is temporarily taken to a secure page on PayPal.com where they can pay with a credit card, debit card, or PayPal funds. With the new Smart Payment Buttons, an attendee or a registrant won’t leave your website. Instead, they’ll see a secure modal window appear over your website where they can pay and see a confirmation of their payment and registration right away. On mobile devices, attendees will pay on a page and then see their registration confirmation.



PayPal Express Checkout Smart Payment Buttons has several benefits over the existing PayPal Express Checkout payment gateway:

– Smart Payment Buttons will dynamically show extra payment options that are available like PayPal Credit and Venmo offering your attendees’ even more options to pay for their event registrations
– An attendee can now make an online payment without leaving your website even if they don’t have a PayPal account



Here is a comparison of the payment options available between the platforms:

PayPal Express Checkout
(uses the NVP/SOAP API from PayPal)

✓ Credit cards
✓ Debit cards
✓ PayPal funds

PayPal Express Checkout Smart Payment Buttons
(uses the new REST API from PayPal)✓ Credit cards
✓ Debit cards
✓ PayPal funds
Venmo
PayPal Credit

This means that your registrants and attendees will have more choices to pay and they’ll be able to pay even faster as compared to the existing PayPal Express Checkout. And PayPal handles this behind the scenes for you by using “your specific configuration and a buyer’s location and cookies.”

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Posted in Addons, Gateways, EE4 | No Comments »

New Third-party Add-on: Seats.io Seating Chart Integration

Introducing a new third-party add-on, Seating chart for Event Espresso 4.

The Seating Chart add-on for Event Espresso 4 by Aparna’s Codex integrates Seats.io and provides a feature to sell seats created in seats.io through the Event Espresso registration system.

With Seats.io, you can create a seating layout in hours (not days) using tables, chairs, podium locations, and more, via a drag-n-drop interface. Allow users to reserve a table or seat at your next event.

Getting the Add-on

The Price Modifier add-on is available on our Third-party Add-ons page or directly from the Aparna’s Codex website.

Support

Aparna’s Codex offers help and support for this add-on, while an FAQ is available on the plugin home page.

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GDPR, Registration Data, and Your Ticketing Website

In preparation for the new GDPR legislation, WordPress 4.9.6 and Event Espresso 4.9.62 have been released. This post will help you become familiar with the GDPR and the new tools in WordPress and Event Espresso that will help with your registration and ticketing website.

GDPR, Registration Data, and Your Ticketing Website

What is the GDPR?

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union coming into effect on the 25th of this month. It also addresses the export of personal data outside the EU. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

In (very) short. GDPR states that if a website collects, store or use any data related to a European Union citizen. You must comply with the following:

  • Tell the user: who you are, why you collect the data, for how long and who receives it.
  • Get explicit consent, before collecting any data
  • Let users access their data, and take it with them
  • Let users erase their data
  • Let users know if data breaches occur

See this helpful infographic from the European Commission.

Even if you don’t deal with users from EU, complying with GDPR is a good step in ensuring transparency in the handling of data. If you’d like to know the finer details, you may want to go through the regulation in detail. Remember, not complying can result in administrative fines up to €20 million, or in the case of an undertaking, up to 4% of the total worldwide annual turnover of the preceding financial year, whichever is higher.

In the following post, I will cover what the GDPR means for your Event Espresso and WordPress powered site.

Registration Data and Your Website

All registration data from ticket sales captured directly from your website, via the Event Espresso plugin, are stored in a database on your website server. In addition to this functionality, in general, your WordPress website, and some plugins might capture additional data from your site visitors. Although the final responsibility lies with the site owner, WordPress itself is working on its processes to become compliant. As of February 2018, there is a proposed roadmap for adding privacy tools to the core. You can follow the GDPR tickets on Make WordPress Core.

Common Questions About GDPR

Here are a few common questions we’ve gotten about GDPR and Event Espresso:

Do I have to comply with GDPR even if I’m not in the EU?

Yes, GDPR applies to all companies that control and process EU data, no matter where your business is. That includes you if you collect the email addresses of any EU citizens. As a website owner, you may need to follow national or international privacy laws. For example, you may need to create and display a privacy policy.

Does the Event Espresso Team have access to registration data on my website?

No, the team at Event Espresso does not have access to registration data or records stored on your website. The only time someone from our team would have access to those records is if you purchase a support token and you permitted us to login to your website, at which time you would securely share a temporary set of credentials with our support staff.

Does the Event Espresso plugin share registration information with a third-party service?

No. Out of the box, the Event Espresso plugin does not share registration information with any third-party service. However, Event Espresso can be modified, by way of add-ons, extensions, or custom programming, to share information to a third-party service, such as MailChimp and Infusionsoft.

It can also be said that if you are using a payment gateway, such as Authorize.NET, PayPal, or Stripe accept paid registrations or sell tickets, then mostly, you are sharing relevant registration information with a third-party service.

GDPR Features in Event Espresso 4

Along with the new GDPR regulations comes new features in WordPress and Event Espresso 4. The latest Privacy and Maintenance release of WordPress, 4.9.6, comes with many features to help your website become GDPR compliant. Event Espresso has contributed to those new features, and makes use of them in Event Espresso 4.9.62. Below is a list of new features that are shipping with Event Espresso to support the new GDPR regulations.

Export Personal Data

WordPress 4.9.6 allows admins to generate a report of an individual’s personal information and send it to them. In Event Espresso 4, we add the individual’s registration details to the report automatically when it’s being created.

Erase Personal Data

Along with the ability to export data, WordPress 4.9.6 adds a tool that allows site admins to erase personal data stored in their WordPress site. When an admin erases an individual’s personal data, Event Espresso makes sure their registration data is also erased.

GDPR/Privacy Policy Content Tool

Per GDPR regulations, site owners need to have a Privacy Policy page. By default, WordPress doesn’t collect any data from visitors unless they post a comment. However many plugins add third-party services that collect visitor data. WordPress 4.9.6 adds a Privacy Policy guide to help you create a comprehensive “Privacy Policy” page. Event Espresso 4.9.62 adds suggested text to this guide page, to help you know what Event Espresso is doing with regards to user privacy.

Additional GDPR Features

Here’s a shortlist of minor GDPR related features we’ve added recently:

Upcoming Features

We have other features in the works we’d like to let you know about

Consent Checkbox

For GDPR compliance, users should consent to your website’s privacy policy before you store their data. To do that, in the registration form on your website, you should display a short message informing verifying they understand and consent to your privacy policy. You can currently create a custom question to do this, but we want to make things even easier by adding the checkbox and link for you.

Easier Registration Data Removal

GDPR encourages “Privacy by Design” which, in a nutshell, means don’t store any personal information you don’t need. After an event is finished, you might not need the personal information of its attendees. So we’re going to make it easier to remove an expired event and its attendees from your system.

Wrapping it Up

The new tools available in Event Espresso 4.9.62 and WordPress 4.9.6 are going to be a great asset in helping site owners comply with the GDPR and other privacy laws. If you have any questions or concerns, please let us know in the comments below or reach out to us via email.

Links

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Posted in Ticketing, Website, EE4, Privacy | No Comments »

Accept online payments with Authorize.net Accept

Authorize.net has announced that they are closing down their SIM service. Once the closure happens, then you won’t be able to accept online payments through Authorize.net SIM. Authorize.net has recommended their Accept product as a replacement for their SIM product and we’ve integrated with it with Event Espresso 4 by using their Hosted option through an iframe. With Authorize.net Accept, event organizers in the United States, Canada, United Kingdom, and Australia will be able to accept online payments for their registrations.

Authorize.net Accept is a replacement for Authorize.net SIM

As a refresher, Authorize.net SIM is an offsite payment service. This means that a registrant or attendee is temporarily taken to a secure page on Authorize.net to make their payment and then they are returned to your website to view a confirmation of their registration.

With Authorize.net Accept, a guest will pay on your website through an iframe. This has several benefits:

  • An attendee can now make a payment without leaving your website
  • The card information is sent directly to Authorize.net for secure processing and never touches your website

 


 

Here is a comparison of the registration flows between SIM and Accept (uses the Hosted option):

Authorize.net SIM

1) A guest starts their registration from the event page by making a selection
2) They enter their registration information
3) They are sent to a page on Authorize.net to pay
4) The guest is returned to your website to view their confirmation

Authorize.net Accept Hosted

1) A guest starts their registration from the event page by making a selection
2) They enter their registration information
3) They pay and see their confirmation on your website

There are less steps needed to register and pay which means a faster registration experience for your attendees and registrants.

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API WRITE Endpoints are Now Available in Event Espresso 4 Core

Last week was a great week for the Event Espresso REST API – we have just released new API WRITE endpoints with create, update and delete functionality. The new WRITE endpoints make it easier to create new features and integrate with third-party services and applications.

Event Espresso 4 - API WRITE Endpoints

Easier to Create New Features

With WRITE endpoints in the Event Espresso 4 REST API, developers will find it much easier to create innovative new features for Event Espresso. In fact, we are already starting development of recurring events, and are close to releasing a beta version of the Waiting List Manager. Both of these add-ons wouldn’t be possible without the REST API.

Opening Doors to Innovation and Integration with Third-Party Services

The WRITE endpoints of the API open the door to integration’s with many third-party services. For example, developers can create software running anywhere, in any language, to create events, registrations, and transactions via the REST API, instead of being limited to only doing so from the WordPress admin or a custom plugin. With READ endpoints you can sync data from Event Espresso to other applications, but now with WRITE endpoints you can sync data from other applications TO Event Espresso.

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Posted in Development, API, EE4, Developers | No Comments »

Important Upcoming Changes to Dates and Times in Event Espresso

This post is important news for any Event Espresso 4 user who has their WordPress website using a UTC offset for its timezone setting instead of a timezone string (e.g. city/region). If you have your website set to use a timezone string (e.g. a city/region) then you will not be affected by anything in this post. Check Your Date and Time Settings! – Log in to your WordPress website and navigate to: Settings > General > Timezone
WordPress Time Zone Settings Events

Are you a developer? You may be interested in our developer blog post that goes into more technical details: Upcoming Changes to the Datetime System

An update is coming that will fix some bugs we discovered related to users who set their WordPress Timezone to a Manual Offset from UTC. We wanted to give some heads up on this update because it could impact the dates and times on your Event Espresso powered website. Here’s a rough outline of this post for those of you who want to skim to the parts that impact you:

  1. Backstory – Outlines some basics around the Manual Offset from UTC setting for your website timezone and why it generally is a bad idea to have your site set to an offset as opposed to a city/region.
  2. Problems – The issues we discovered and fixed.
  3. What this means for you – How the fixes will affect some websites.
  4. Recommendations – What we recommend to prepare for this change and deal with any potential impact you may experience on your website.

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Automated Upcoming Event Notification Add-on Now Available for Beta Testing

Woohoo! We’ve added yet another tool to save you time.

With the Upcoming Event Reminder Add-on for Event Espresso 4, you can easily automate upcoming event reminders to improve communication to audiences (attendees, volunteers, sponsors, guests, etc.).

Automated Upcoming Event Notification

Two New Message Types

The Upcoming Event Reminder add-on provides two new ways to send messages: before an event or before a datetime. Here’s an explanation of the two new message types that help make this happen. (more…)

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Posted in Home Page, Addons, Event Management, EE4, Attendee Management | No Comments »

Infusionsoft Payments Now Available in Event Espresso 4

We are pleased to announce that as of today, Event Espresso 4 + Infusionsoft customers can now integrate with any supported payment options (merchant accounts) provided by Infusionsoft. This new feature, which is now included in the Event Espresso 4 Infusionsoft Integration, (as of 2.1.6) provides an easy way to connect with any Infusionsoft supported merchant accounts.

 

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Using Ninja Forms to Create Waiting Lists

Don’t lose customers when events sell out!

If your event has sold out that’s great, nobody likes empty seats and shows you are doing a great job promoting your events so congratulations!

Ninja Forms LogoHowever, when an event sells out, registration closes for that event which means you no longer capture details from your customers and you’re missing out on potential sales. Creating a waiting list for your events allows you to continue to obtain attendee details when your event sells out. That’s where Ninja Forms can help.

While we are working hard to add a waiting list feature to Event Espresso 4, in the meantime you can capture the attendee details using the excellent Ninja Forms plugin (free download) and a small custom function to call one of the forms on your events page.

Ready to learn how to use Ninja Forms as a waiting list?

Just head on over to our documentation, where we created a step-by-step tutorial that shows you how to use Ninja Forms as the wait list for your sold out events. (more…)

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Posted in Event Management, Features, Technology Partners, Tips & Tutorials, EE4, Ticketing Management | No Comments »

Accept payments with PayPal Express, Embed the Events Calendar, and More

We’ve been working hard on Event Espresso to make it work even better for your events. In this post, we’ll cover a handful of the improvements that have been introduced to Event Espresso over the past few months.

PayPal Express is now recommended over PayPal Standard

PayPal Express replaces PayPal Standard in Event Espresso 4. PayPal Express offers a similar registration experience for your guests and is more reliable than PayPal Standard as it does not use the Instant Payment Notification (IPN).

This means that payments are processed on a secure PayPal.com page, and then a guest is returned to your website to view a confirmation of their registration. You no longer need to worry about a possible delay that could happen with the IPN as payments are updated immediately after a payment is completed.

And you can continue to offer guest checkout with PayPal which means that your registrants/attendees can pay for their registrations without needing a PayPal.com account.

PayPal Express uses a different set of credentials than PayPal Standard and here is a step by step guide on switching from PayPal Standard to PayPal Express. (more…)

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Posted in Home Page, Development, Gateways, EE4 | 1 Comment »

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