Innovations in event technology have made it easier for event planners to automate and streamline all kinds of event-related processes in the events industry. Event tech has transformed the way events are managed, allowing event professionals to optimize event success, enhance audience engagement, and maximize event ROI.
In this article, we’ll explain what event technology is and how you can use it to plan and host better events, whether they’re virtual events, live events, or the emerging trend of hybrid events. Along the way, we’ll take a look at some of the built-in features and event technology services Event Espresso offers that can help event organizers step in the right direction.
- What Is Event Technology?
- Event Registrations and Check-Ins
- Attendee Assistance
- Marketing Your Event
What Is Event Technology?
In simple words, event technology – hardware or software – is about using technology to facilitate event planning, event management, attendee engagement, and various event marketing activities in the events industry.
Many event organizers struggle to streamline the various processes that go into planning an event, be it a corporate event, a fundraising gala, or any other kind of event. Having the right event technology tools in your arsenal can help you:
- Increase event registrations and ticket sales for both live and virtual events.
- Capture attendee data to understand audience engagement and behavior in both event venues and virtual reality.
- Gain insight into the life-cycle of the event to optimize event success and event ROI.
- Collect survey responses before, during, and after the event to enhance audience engagement and improve future events.
This information puts event planners in a position to plan better events, manage relationships with attendees and sponsors, and utilize event technology trends effectively in the event industry. Another key benefit of using event technology to organize your event is that it allows you to collaborate with the entire event planning team (or cross-functional teams) and utilize event management software efficiently.
Event Registrations and Check-Ins
Ticket sales and event registrations are one of the first interactions you’ll have with potential event attendees, be it in a live event venue, a virtual event platform, or a hybrid event. This makes it all the more important to create a good first impression using event tech.
Difficult ticket sale systems and slow event registration processes can get pretty frustrating not only for you but also for your event attendees. It’s not rare to see prospective attendees opt out of an event because it wasn’t worth dealing with the ticketing system. And if they do get their ticket, they certainly don’t want to wait in a long line to fill out a form and get a name tag.
Thankfully, event technology allows you to make it easy for prospects to purchase tickets and speed up the event registration process, whether it’s for a live event, a virtual event platform, or a hybrid event. Here are some ideas you can implement:
#1: Make Event Registration Forms Simple
Having intuitive, user-friendly event registration forms makes the experience much easier for attendees. Clearly marking required fields, allowing multiple attendee registrations, and offering social sign-in are all great ways of speeding up event registration.
#2: Use Mobile Apps to Manage Event Registration and Make Check-Ins Faster
Moving ticketing management and event registrations to an event app enables you to validate tickets and keep track of attendees. Event Espresso’s event app comes with this functionality out of the box and offers ticket scanning functionality as an optional upgrade.
#3: Only Ask for What’s Required
Prospective attendees are hesitant to fill out registration forms that ask for too much information. It’s a good idea to only ask for what’s strictly necessary at the time of registration. This way, if some attendees show up at the venue (without registration) or send in paper registration forms, you’re able to register them for the event quickly.
#4: Create Default Tickets
As an event organizer, you probably create similar tickets for many of your events. Why not use event technology to to create a default ticket for all of your events automatically? Doing so allows you to speed up ticketing on your end.
#5: Sell Scannable Tickets
With a simple Bluetooth barcode scanner or a barcode scanner app, you’re able to validate printable tickets at the door. With Event Espresso, the barcode scanner system integrates with your back-end via the Barcode Scanner add-on.
Attendees, whether in a live, virtual, or hybrid event, are likely to have a lot of questions before and during the event. It can quickly become quite frustrating for the event staff to handle attendee inquiries – especially if most of them are asking the same questions. What’s worse is having a displeased event attendee who wasn’t able to find the information they were looking for, whether it’s about the event venue, the virtual event platform, or any other information they need.
#1: Use Chatbots to Provide Level 1 Support
Event technology – like AI event bots – can help you answer frequently asked questions and provide information about questions you’re already expecting to get. Chatbots are mostly used to offer level 1 support, i.e., for basic attendee issues.
For instance, if most of your attendees ask questions like Where are the bathrooms in this venue? or When will [name of speaker] take the stage?, you’re able to pre-configure an AI chatbot assistant to help attendees out with this information.
#2: Have a Public Commenting System for Difficult Questions
For more difficult questions that require in-depth processing, you can appoint your event staff to respond to attendee inquiries through a public commenting system. The benefit here is that all of the attendees will be able to refer to the event page to find the information they’re looking for or ask a question that hasn’t yet been answered.
#3: Create a Simple FAQs Section
In addition to this, you can preemptively answer predictable questions your attendees might ask on the day of the event by adding a FAQs section at the end of your event registration confirmation emails.
Marketing Your Event
If you’re like most successful event marketers in the events industry, your goal is to reach out to more of your target audience, whether it’s in Las Vegas or any other event venue, and increase ticket sales for live events and virtual events. Here are some of the ways event technology can help with your marketing efforts:
#1: Offer Promotions and Discounts
Incentivizing your target audience to buy more tickets by offering promotions and discounts is a tried and trusted way to increase ticket sales. Event organizers offer early bird discounts, group discounts, and coupons in hopes of getting more people to register for their event. You can even choose to offer a limited number of discounts or offer them for a limited time only.
With Event Espresso, there are many different ways you can use discount codes:
- Apply them automatically when an attendee registers for an event.
- Target (and re-target) attendees with banners.
- Distribute coupons through partner programs and social coupon websites like Groupon.
#2: Create Email Drip Campaigns
Setting up an email drip campaign that informs your target audience about your event is a great way to expand your reach and qualify leads. What’s more is that it gives you a platform to keep prospective attendees in the loop by inviting them to register for upcoming events, sending them surveys, and building hype for future events.
Event Espresso integrates with MailChimp allowing you to automatically add attendees to an email list once they register for an event. In addition to this, you can also connect Event Espresso with Infusionsoft and leverage the platform’s advanced marketing and sales automation features.
#3: Have Affiliates Promote Your Event
One of the best ways to get the word out about your event is by having influencers and community members promote it and send more registrations your way. For this, you’ll have to set up an affiliate and referral program for your events.
Event Espresso’s Affiliate WP integration makes it easy to manage affiliate programs directly through your WordPress website.
#4: Listen With Social Media Sentiment Analysis
If you already have people talking about your event on social media, you can use sentiment analysis tools (like Twitter Advanced Search and Brandwatch) for social listening. Doing so enables you to gather audience insight, engage with prospective attendees, and figure out what you can do to improve future events.
Event technology improves your ability to streamline event registration, enhance the attendee experience in live event venues and virtual event platforms, and increase ticket sales and event ROI. With the right event technology mix, you’ll be able to maximize the return on investment for both live events and virtual events, building a strong foundation for all future events in the events industry.
What are some event-related processes you’d like to automate using event technology? Let us know by commenting below, whether it’s about live streaming, hybrid events, augmented reality, photo booths, or any other tool or person involved in event production and event management software used in event venues!