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Surcharge showing in additional information but not in event cart

Posted: August 1, 2015 at 5:51 pm


Giant Dwarf

August 1, 2015 at 5:51 pm

Hi there,

I’m using the multiple event registration and currently on an event page if I click show details next to a ticket, it gives a nice breakdown of the booking fee and the GST that is added.

Then, when this is added to cart and the customer clicks through to the cart page, GST still shows as a line item but the booking fee is automatically added to the ticket price. It looks a bit confusing for customers and I wondered if I can show the price modifiers as line items on the check out page too?

Thanks in advance!


Giant Dwarf

August 5, 2015 at 5:07 am

Hey, just checking in on this one – I forgot to say that we’re using EE4.

Does anyone have any ideas or am I missing something pretty obvious?


Tony

  • Support Staff

August 7, 2015 at 4:41 am

Hi there,

Apologies for the delay getting back to you on this.

Can you provide further details as to have you have this setup please. I’m assuming you are marking the ticket as taxable and then assigning a price modifier to the ticket (for the booking fee), is that correct?

If you can provide a screenshot of your set up I’ll match it on a test site.

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