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Trevor Tessier
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December 18, 2014 at 1:05 am
Hello, I have had kind of similar issues in the past but in this case I had a person make a transaction. All went well. The same day they made another. They received the payment confirmation, the are tracked in the payment gateway, but there is no second record for them. Not even an “unapproved” record. Nothing at all. But the email was triggered and they are confirmed paid. This is different from the usual issue in that it has them in the system as unpaid even though they did (you ave up on that one a while ago and asked me to seek a developer – no one has been able to or wants to help).
Anyway, this is a slightly different issue. Thoughts? I am currently obtaining info on how far apart the transactions were.
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Dean
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December 19, 2014 at 12:59 am
Hi,
We fixed one issue in 3.1.36.4 where: “Fix for Multi Event Registration where if one ticket was available for an event the registration didn’t get saved”
Could this be related?
Also, the saved entry is it for the first purchase or the second purchase?
Aside from that I would still recommend updating to the latest version of EE, as I see you are on a slightly older version (3.1.36.1).
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Trevor Tessier
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December 19, 2014 at 10:13 am
It was on the second purchase that the issue occurred. I will upgrade to the latest.
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Trevor Tessier
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December 19, 2014 at 10:14 am
Sorry and the second purchase was for 4 tickets. There was more then 1 ticket left.
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Lorenzo Orlando Caum
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December 19, 2014 at 12:06 pm
Hi, could you update to the current software?
You can view change since your version here:
https://eventespresso.com/wiki/change-log/#3.1.36
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Lorenzo
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