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Relay Response URL returns Unformatted

Posted: October 24, 2014 at 8:37 pm


malamaonakeiki

October 24, 2014 at 8:37 pm

After processing a charge through Authorize.net SIM, the final page one ends up on (Relay Response URL page) on our WordPress site returns partially unformatted – looks like it’s not finding the theme’s style.css file. Here are images:

What I get:
http://malamaonakeiki.org/images/unformatted.jpg

What it should look like:
http://malamaonakeiki.org/images/properlyformatted

Would anyone know what may be causing this issue and what can be done to resolve this. Thank you!


Josh

  • Support Staff

October 24, 2014 at 9:56 pm

Hi there,

What causes the issue you are seeing is some browsers will refuse to load the http linked style.css on a https page (the thank you page loading on authorize.net is https). You’ll find that other browsers will load the stylesheet with no issues.

We recommend adding an SSL cert for your website’s domain to allow the css file to load as https. If that’s not an option, a special page template can be set up for the Thank You page that has the CSS styles inline (instead of linked in from another file).


malamaonakeiki

October 26, 2014 at 5:04 am

Hi Josh,

Thanks for the reply. I made a custom template since SSL is not an option with this client. It’s not perfect, but it’ll do the job.

Thanks for the quick response!

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