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Vantage Websites
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March 27, 2015 at 7:00 pm
Hi, the last two payments we received on our website via EE show the attendees as abandoned registration, however we are getting confirmation of payments from paypal. Said differently, the client is checking out, we recieve the money, however EE shows it as the payment hasnt been made. Can I please email you WP login details so you can have a look?
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Vantage Websites
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March 27, 2015 at 7:07 pm
PS, checked my paypal account, all is well, it is a business account (and have received many payments via EE prior to today).
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Tony
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March 30, 2015 at 4:29 am
Hi there,
In your PayPal account do you have auto return enabled?
If you check the registration now is the Reg Status Pending Payment and the Transaction status Incomplete?
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Vantage Websites
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March 31, 2015 at 6:44 pm
Hi tony, sorry for delay! currently auto return is set to OFF. You are correct about registration status, it is pending payment and the transaction status incomplete.
Also, just want to make sure it is clear that I haven’t touched anything on paypal side, and we have received dozens of payments via EE and all is well.
PS, bookings via groupon codes that do not require $$ are being confirmed fine.
Your help is greatly appreciated.
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Tony
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April 1, 2015 at 4:45 am
If you edit the registration and look at the transaction for the registration, does it show a payment from PayPal?
Similar to this – http://take.ms/G8xOc
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Vantage Websites
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April 1, 2015 at 11:50 am
Hi Tony;
it shows payment status as incomplete, and I see nothing under “transaction type” or “transaction id”.
Can I send you WP admin access so you can see this?
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Vantage Websites
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April 1, 2015 at 11:59 am
PS:
Event Espresso version 3.1.37.0.P
WordPress version WP 4.0.1
Installed plugins
AddThis Smart Layers by The AddThis Team version 1.0.10,
Akismet by Automattic version 3.0.4,
All In One SEO Pack by Michael Torbert version 2.2.5.1,
Contact Form 7 by Takayuki Miyoshi version 4.1,
Easy Theme and Plugin Upgrades by Chris Jean version 1.0.4,
Event Espresso – Calendar by Event Espresso version 2.2.3.DEV,
Event Espresso – Custom Template Display by Event Espresso version 1.0,
Event Espresso – Social Coupons by Seth Shoultes version 1.5.4.p,
Event Espresso – Social Media by Event Espresso version 1.1.7.p,
Event Espresso Template – Calendar Table by Event Espresso version 1.1,
Event Espresso – Voucher Import by Event Espresso version 0.1,
Event Espresso by Event Espresso version 3.1.37.0.P,
Google Analytics Dashboard by Team Yoast & Carson McDonald version 2.1.1,
Google XML Sitemaps by Arne Brachhold version 4.0.8,
Anti-Malware and Brute-Force Security by ELI by Eli Scheetz version 4.14.59,
P3 (Plugin Performance Profiler) by GoDaddy.com version 1.5.3.8,
PopupAlly by Nathalie Lussier Media Inc. version 1.4.2,
Recent Facebook Posts by Danny van Kooten version 2.0.4,
Regenerate Thumbnails by Viper007Bond version 2.2.4,
SEO Friendly Images by Vladimir Prelovac version 3.0.5,
UberMenu 3 – The Ultimate WordPress Mega Menu by Chris Mavricos, SevenSpark version 3.1.1,
WooCommerce Name Your Price by Kathy Darling version 2.0.9,
WooCommerce by WooThemes version 2.3.5,
wpMandrill by Mandrill version 1.33
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Lorenzo Orlando Caum
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April 1, 2015 at 12:22 pm
Hi, could you login to the PayPal account and try resending the PayPal IPNs?
https://developer.paypal.com/docs/classic/ipn/integration-guide/IPNOperations/#id095RAI060Y4
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Lorenzo
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Vantage Websites
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April 1, 2015 at 12:58 pm
doesnt seem to give me that option… see screenshot please.
http://www.bestpaintingparties.com/wp-content/uploads/2015/04/example.png
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Lorenzo Orlando Caum
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April 1, 2015 at 2:53 pm
Hi, that option should be available from the IPN history page (overview page).
http://cl.ly/image/3D0B2G0v0m3H
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Lorenzo
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Vantage Websites
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April 1, 2015 at 3:00 pm
no checkbox on my end… Tried several browsers. See example2…
http://www.bestpaintingparties.com/wp-content/uploads/2015/04/example2.png
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Vantage Websites
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April 1, 2015 at 3:06 pm
I see a comment in the paypal community that says “Note: Only “sent” and “failed” IPNs can be resent.”
Thats why I cant resend. Says “retrying” in status.
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Lorenzo Orlando Caum
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April 1, 2015 at 3:17 pm
Alright, could you extend the date to look further in the past? Its set to show results from within the past 24 hours but your support ticket was opened earlier this week.
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Lorenzo
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Lorenzo Orlando Caum
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April 1, 2015 at 3:35 pm
Hi, the timing for those transactions look like the ones that are missing from your site.
Could you try temporarily deactivating this plugin?
Anti-Malware and Brute-Force Security
I have not used it but it may have some security options that could be blocking the PayPal IPN.
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Lorenzo
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Vantage Websites
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April 1, 2015 at 3:47 pm
disabled…
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Lorenzo Orlando Caum
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April 2, 2015 at 9:21 am
Alright, PayPal will continue trying to send the IPN. If that does not come through, then I would manually update the transactions with the PayPal information.
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Lorenzo
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Vantage Websites
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April 2, 2015 at 11:39 am
Hi, I initiated another payment and all went well. THANK YOU.
Is it OK if I turn on auto return and point the user to [ESPRESSO_PAYMENTS] page, will that be fine?
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Lorenzo Orlando Caum
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April 2, 2015 at 12:59 pm
Hi, you can make that change. For the URL, you can use your Event Espresso thank you page.
This is usually:
example.com/thank-you/
If you aren’t sure, then you can check via Event Espresso –> General Settings –> Critical Pages.
There are edit and view links available for each page.
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Lorenzo
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Vantage Websites
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April 2, 2015 at 4:42 pm
Now that I directed paid clients to /thank-you, it shows payment as incomplete upon forwarding from the paypal screen (I assume it takes a few min to show as complete?) This will likely be very confusing to customers… Any suggestions?
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Lorenzo Orlando Caum
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April 2, 2015 at 8:00 pm
Hi,
Does the status update a few seconds afterwards? For example, you refresh the page and it appears complete?
If so, the simplified transaction template could help:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#troubleshooting
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Lorenzo
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