|
Craig Tang Nain
|
April 24, 2014 at 11:31 am
I have updated the plugin and verified the files, but the version of EE3 remains at 3.1.36.2.P.
The plugin keeps prompting for an update.
|
|
Lorenzo Orlando Caum
|
April 24, 2014 at 11:34 am
Hi there Craig,
Did you update automatically through WP Plugins or did you overwrite the files through SFTP or FTP?
—
Lorenzo
|
|
Craig Tang Nain
|
April 24, 2014 at 8:28 pm
Hi Lorenzo,
It didn’t allow me to update through WP, so i did the overwrite through the FTP
Craig
|
|
Lorenzo Orlando Caum
|
April 24, 2014 at 9:29 pm
Hi Craig, the overwrite is probably the issue.
I’ll go ahead and reset your support license. Try reinstalling like this:
Begin by backing up your WordPress:
https://codex.wordpress.org/WordPress_Backups
Next, download the latest version of your Event Espresso software from your account:
https://eventespresso.com/users/trinicraig/
Now login to your WordPress admin and go to Plugins. Locate Event Espresso in the list of plugins and deactivate it.
Next login to your WordPress root with an SFTP or FTP client (FileZilla and Cyberduck are free options). Then browse to the WordPress plugins folder: wp-content/plugins
Locate the Event Espresso folder and relocate it one level above the WordPress plugins folder and add old to the end of the folder name: wp-content/event-espresso-old
Return to the Plugins screen in the WordPress admin and click on Add New –> Upload. Then browse to the zip file that you downloaded from your account. Select it and begin the upload process. You can activate Event Espresso after it has finished.
—
Lorenzo
|
