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Susan Perry
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April 25, 2015 at 10:18 am
When someone registers for an event the payments are not going through to us, yet the payment is being marked as complete?
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Lorenzo Orlando Caum
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April 25, 2015 at 2:05 pm
Hi Susan, when someone pays, you aren’t receiving any funds and the payment is incomplete?
Could you ensure that the correct PayPal email is set in your payment methods screen and that you are not using the PayPal sandbox?
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#paypal
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Lorenzo
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Susan Perry
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April 27, 2015 at 2:38 pm
I will give it a try.
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Jonathan Wilson
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April 27, 2015 at 3:10 pm
Hi Susan,
Are you using Paypal Pro or Paypal Standard?
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Susan Perry
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May 5, 2015 at 7:00 am
We are using PayPal Standard
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Tony
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May 5, 2015 at 7:19 am
With PayPal Standard your users are just directed to PayPal with the email address you have set within the gateway. (Little more than that, but that’s the basic idea)
So can you go to Event Espresso -> Payment Methods.
Look within the PayPal Standard.
Check ‘Use Paypal Sandbox’ is set to No.
Check the email address is correct within ‘PayPal Email’
If you log into your PayPal account can you not see the payments?
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Susan Perry
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May 5, 2015 at 7:37 am
According to the client they are saying they are receiving registrations being marked as paid but yet no payment within PayPal. I tried upgrading to the most recent version of EE4 to see if that will resolve their problems.
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Tony
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May 5, 2015 at 7:53 am
Have you also checked the other points with my post above to check they are set correctly?
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Josh
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May 5, 2015 at 7:56 am
Can you go to Event Espresso -> Payment Methods, then look at the PayPal settings? Then please check these two settings:
1) Does the PayPal Email address entered there match the address you use to log in to PayPal.com?
2) Is Use PayPal Sandbox set to Yes or No?
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