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Lauren Pothof
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July 1, 2013 at 6:04 pm
Hi, I have noticed that when there is a multi event registration that the total is incorrect, even though the subtotal is correct both on the page, payment email and on the payment details page. See example…
Romeo & Juliet – Adult Donation
Attendee: TEST ADULT A$26.00 x 1 A$26.00
Romeo & Juliet – Kids/Student Donation
Attendee: CHILD A$20.00 x 2 A$40.00
Sub-Total: A$66.00
Total Amount due: A$46.00
When it asks for the booking details it also only asks for one adult and one child even through 2 children are booked so perhaps it is connected. Can you please help?
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Dean
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July 2, 2013 at 3:26 am
Hi Lauren,
I see both issues clearly, though it isnt clear what is causing this. The first thing I would do is to rename the
wp-content/uploads/espresso/templates/
directory temporarily to force the plugin to use the default templates. This will show us if there is an old template or an erroneous template causing an issue.
Please advise the outcome of that test.
-
This reply was modified 10 years, 9 months ago by
 Dean. Reason: remove typo
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Lauren Pothof
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July 2, 2013 at 5:18 pm
Hi Dean,
Have done that with no change in the result. If you could tell me how/where I can hide the line that shows “total amount due” I’d be happy to do that as a temporary fix….
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Dean
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July 3, 2013 at 2:41 am
Hello Lauren,
The template files are still showing, did you add them back?
You can remove that line but it really isnt recommended.
In event-espresso/includes/process-registration/add_attendees_to_db.php find the following and remove it
<tr>
<td colspan="3"><strong class="event_espresso_name">
<?php _e('Total Amount due: ', 'event_espresso'); ?>
</strong></td>
<td colspan="" style="text-align:right"><?php echo $org_options['currency_symbol'] ?><?php echo number_format($final_total,2); ?></td>
</tr>
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level – FTP dertails are required as well.
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Lauren Pothof
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July 3, 2013 at 3:23 am
Hi Dean, yes the site is live so I changed the directory name, tested, then changed it back again. I’ll shoot you the login details now – just looking at the page and it’s not https… is the information submitted secure?
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Dean
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July 3, 2013 at 3:24 am
Yes it is secure, we delete the details a few days after usage as well. If you prefer to send them direct via email, you can send them to support @ eventespresso.com
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Lauren Pothof
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July 3, 2013 at 3:35 am
All good. Have just submitted the form now. Cheers!
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Dean
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July 3, 2013 at 3:53 am
OK, so the easy one first – the missing form for the extra attendees, is because the event/s are not requesting any information from Additional Attendees, by changing the setting “Additional Attendee Registration info? ” to “Personal Information Only” it will show the missing forms.
To explain in a bit more detail, each ticket option (take Adults as an example) will create a Primary attendee for the first ticket and additional attendees for anything past the first ticket, which is why the details werent being requested.
It seems, that for some reason, that has also fixed the pricing structure. I will run some tests locally on that, but keep an eye on it
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Dean
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July 3, 2013 at 3:53 am
Oh I tested on Romeo and Juliet, 24th July. I have not amended any other events.
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Lauren Pothof
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July 3, 2013 at 3:56 am
Thanks Dean, I’ll go in and change all the others now and see how we go. Many thanks for your assistance. Great support for this product. 🙂
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Dean
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July 3, 2013 at 4:00 am
No problem, let me know if you run into more issues with this.
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