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CMNtv
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April 24, 2014 at 11:08 am
Site: http://www.cmntv.org
For a few weeks the prompt to update EE has appeared in my dashboard and plugins page with the note to update my support license. Logging into EventEspresso.com, I see that the license is still valid through November 2014.
I’ve attempted the License Reset several times, and re-entered the data on our site. No luck. Now, I cannot get the update prompts to appear in our site’s dashboard.
Currently on EE version: 3.1.36.4.P
Wordpress version: 3.9
Registration Page: http://www.cmntv.org/get-started/registration/class-and-workshop-registration/
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Garth
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April 24, 2014 at 11:29 am
Hi,
Sorry for the trouble.
Would you be willing to let our updates developer take a look at your site to try and determine if there is something specific we need to fix?
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CMNtv
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April 24, 2014 at 11:54 am
Yes let me know how to proceed.
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Lorenzo Orlando Caum
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April 24, 2014 at 1:19 pm
Hi there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears after you have answered “Yes” to the last question.
Thank you.
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Lorenzo
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CMNtv
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May 7, 2014 at 12:59 pm
I filled out the form with a working login and heard nothing back.
This was over a week ago.
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Lorenzo Orlando Caum
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May 7, 2014 at 3:38 pm
Hello, I followed up a few times and notifications were sent to an email for Chris.
I’ve created a new support license ending 24. You can get the new support license key from your account here:
https://eventespresso.com/users/cmntv-chris/
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Lorenzo
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