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Varinder Singh
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July 31, 2015 at 12:10 pm
Hello,
When user tries to buy course at our site, he/she is not able to do that after filling all the billing details. Is it related to the authorize.net change (Akamai)? If, yes then please guide how to update it. thanks.
Here are my details:
WordPress Version:
3.5
PHP Version:
5.2.17
MySQL Version:
5.5.42
Event Espresso Version:
3.1.29.1P
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This topic was modified 8 years, 9 months ago by
 Josh. Reason: removed server folder paths, this is a public forum
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Josh
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July 31, 2015 at 3:27 pm
Hi there,
The change to Akamai would not affect this because Phase 2 hasn’t been rolled out yet, and when it does, the old Authorize.net URLs will still work because they are going to set up redirects.
If you get a specific error message from Authnet, this guide will help:
http://developer.authorize.net/faqs/
Please note that you are using old versions of WordPress and Event Espresso that are no longer supported. You can update your site to use the current versions of WordPress and Event Espresso 3 (currently 3.1.37.4).
As an aside, I’m going to remove the links and files paths to your site that you posted here because this information should not be shared publicly.
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Varinder Singh
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August 3, 2015 at 1:57 pm
Thanks Josh!
Even I realize that I need to update my wordpress and event espresso. I could update wordpress, but for event espresso, it is says “A valid Support License Key is needed to enable automatic upgrades. The key you have entered is invalid or has expired.” I just bought support license and even then I get the same message. Also, I can view my support license key but I see the following on the bottom:Not currently activated on any websites
Please help
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Lorenzo Orlando Caum
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August 3, 2015 at 2:35 pm
Hi Varinder, your current support license provides access to Event Espresso 4 only and you are using an old version of Event Espresso 3. This is why you cannot currently update.
We can help you switch to an Event Espresso 3 support license. Please send us a brief message to the email below confirming this change and also include a link to this support post:
sales@eventespresso.com
Thanks
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Lorenzo
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