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hsw2020
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October 23, 2014 at 10:19 am
Hi. I want to set up confirmation emails to send to people who register for my event. I tried send a test email and I get the following error:
An error has occurred:
The test message was not sent
Messages_Admin_Page – _do_test_send – 1675
Not quite sure what to do from here. Thanks.
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Lorenzo Orlando Caum
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October 23, 2014 at 10:46 am
Hi John,
Go to the Settings screen for the Messages system. Then turn the messages system off by clicking on the toggle. Then move each message type to the right box to deactivate them and then reverse your steps to reactivate them:
http://cl.ly/image/3n0u0W3J120m
Then try sending a test message again.
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Lorenzo
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hsw2020
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October 23, 2014 at 11:19 am
Hi Lorenzo,
I followed those steps but I’m still getting the same error message.
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Lorenzo Orlando Caum
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October 23, 2014 at 12:22 pm
Hi,
Does WordPress itself send out regular notifications such as password resets or new user notifications?
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Lorenzo
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hsw2020
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October 23, 2014 at 12:33 pm
Hi Lorenzo,
I got this message when I tried to do a password reset:
The e-mail could not be sent.
Possible reason: your host may have disabled the mail() function.
I have not disabled that function (at least, not that I know of). Is there a way to turn it back on? Thank you.
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Lorenzo Orlando Caum
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October 23, 2014 at 1:22 pm
Hi John,
Thanks for testing that out. That is what we were looking for.
wp_mail() is a native feature of WordPress. WordPress and plugins for WordPress use it to send out email notifications.
Could you follow up with your web host about this?
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Lorenzo
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hsw2020
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October 23, 2014 at 2:56 pm
Hi Lorenzo,
I followed up with the web host and we got the mail function all figured out. Now the website is sending emails (like lost passwords, etc.) However, EE is still having issues sending, I get the same error. Any other thoughts?
Thanks!
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hsw2020
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October 23, 2014 at 3:03 pm
Oh, and I did try refreshing the messaging system in the manner you suggested at first. Still not working. Thanks!
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Lorenzo Orlando Caum
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October 23, 2014 at 3:20 pm
Hi there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears at the end of the form.
Again, please ensure that the temporary login works.
Thank you.
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Lorenzo
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hsw2020
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October 24, 2014 at 11:03 am
Sent earlier this morning. Thanks for your help!
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Lorenzo Orlando Caum
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October 24, 2014 at 12:12 pm
Thank you. I’ve sent a reply to your email.
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Lorenzo
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hsw2020
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October 24, 2014 at 12:30 pm
Haven’t seen anything come through email… redacted – loc Thanks!
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Lorenzo Orlando Caum
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October 24, 2014 at 12:36 pm
Hi,
Is there anything in spam or junk mail?
It was a short note to let you know to try testing the messages system again?
I’ve also hidden your email as our support forums are semi-public.
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Lorenzo
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hsw2020
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October 24, 2014 at 12:42 pm
Nothing in spam. Very strange. Either way, I just tried sending a test email and I go the same error again.
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Lorenzo Orlando Caum
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October 24, 2014 at 1:07 pm
I sent another test email and also sent an email from my email account.
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Lorenzo
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Lorenzo Orlando Caum
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October 24, 2014 at 3:34 pm
Sharing solution here for other members that may run into this issue.
This solution was resolved by using a transactional email service:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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