|
Abhishek Jain
|
November 13, 2014 at 3:18 am
Registration emails are not being sent to the Primary Contact Email specified in Event Espresso > General Settings > Your Organization, instead they get sent to the email specified in Settings > General.
What should be done to fix this?
Also I get this error
You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
Could you please reset my API key?
|
|
Tony
|
November 13, 2014 at 3:54 am
I Have reset your license key you should receive instructions via email.
The email specified within Settings -> General, is that the same email assigned to your user account on the site?
With EE4, by default the admin emails should go to the Event Admin Email Address, that is the email address assigned to the user that created the event.
|
|
Abhishek Jain
|
November 13, 2014 at 3:58 am
No both the emails are different. So how do I send the emails to the primary contact email and another question I have is
Is it possible to send email on a category basis? That is all emails to all events in a particular category will go to the email specified in that category?
Anyway to achieve this?
|
|
Abhishek Jain
|
November 13, 2014 at 4:02 am
Also your site has become too slow, it takes a lot of time just to go my account page, is something wrong?
PS: I am on a 8 Mbps connection, which is good enough I feel
|
|
Abhishek Jain
|
November 13, 2014 at 4:14 am
Also I wish to hide the events whose tickets can no longer be purchased. I know expired events get hidden automatically but I want the event to not to show if the date to buy the ticket has expired. How can this be achieved?
|
|
Tony
|
November 13, 2014 at 4:16 am
No both the emails are different. So how do I send the emails to the primary contact email
You will need to edit the ‘To’ field for the Event Admin contexts on the message templates you wish to do so with. Setting the to field to be either [CO_EMAIL] or [CO_FORMATTED_EMAIL]
For example, from Event Espresso -> Messages. Edit both ‘Event Admin’ contexts for the ‘Registration Pending Payment’ and ‘Registration Approved’ message templates – http://take.ms/qkChz
Then in each of those change the To field to [CO_EMAIL] – http://take.ms/Zkirj
Then save the settings. Each context is unique to each template, so they’ll need to be individually altered.
Is it possible to send email on a category basis? That is all emails to all events in a particular category will go to the email specified in that category?
Currently Event Espresso does not include this functionality.
Also your site has become too slow, it takes a lot of time just to go my account page, is something wrong?
Is it only when viewing Your Account page or other pages too?
I will create a ticket to investigate this further.
|
|
Abhishek Jain
|
November 13, 2014 at 4:28 am
All pages are slow.
|
|
Abhishek Jain
|
November 13, 2014 at 5:47 am
Another Bug:
When I try to enter the price in the ticket field as 18,000.00 or 18,000 and update the event, the price is being set to 18.00 where as 18000.00 or 18000 works fine. Something wrong with the comma?
I am on the latest ee4 version, 4.4.5p
|
|
Lorenzo Orlando Caum
|
November 13, 2014 at 8:58 am
Hi,
The values aren’t stored in the database with commas. Try entering them without commas and it should accept the values.
—
Lorenzo
|
|
Abhishek Jain
|
November 13, 2014 at 9:19 am
If it cannot be stored in db with a comma, then you need to escape it.
You are saying it isn’t stored with a comma, then how does the price display with a comma after saving a draft or publishing it?
It is a problem then, everytime I save the event as draft, the price gets converted into the one with a comma and when I publish it displays a wrong pricing
For Example
Price Entered: 18000.00
Price displayed after saving as a draft: 18,000.00
Price displayed after publishing: 18.00
This is a big problem, I need to change price many times to remove the comma bug!!
|
|
Lorenzo Orlando Caum
|
November 13, 2014 at 9:28 am
Does this happen only when commas are entered in the pricing?
—
Lorenzo
|
|
Abhishek Jain
|
November 13, 2014 at 10:06 am
Yes and only after updating to the latest version
|
|
Lorenzo Orlando Caum
|
November 13, 2014 at 11:02 am
What version of Event Espresso 4 were you using prior to the update — was it the 4.4.x platform or the 4.3.x platform?
—
Lorenzo
|
|
Abhishek Jain
|
November 13, 2014 at 9:47 pm
I was on the last version of EE4 before updating. ie 4.4.4p
|
|
Lorenzo Orlando Caum
|
November 14, 2014 at 9:38 am
Thanks for letting us know the version Abhishek. We were able to confirm this issue and I’ve created a report for the development team. For now, please enter those values without commas.
I’ll update this support post once I have more information available.
—
Lorenzo
|
|
Abhishek Jain
|
November 24, 2014 at 12:40 am
Has this issue resolved?
|
|
Lorenzo Orlando Caum
|
November 24, 2014 at 7:40 am
Yes, this was corrected in 4.5 which is the next planned release of Event Espresso.
We will announce that version on our blog when it is ready.
—
Lorenzo
|
|
Josh
|
December 9, 2014 at 12:50 pm
Hi Abhishek,
I wanted to give you a little update on this: The issue you reported here about the commas in the prices is fixed in Event Espresso 4.4.6.p.
|
|
Abhishek Jain
|
December 9, 2014 at 10:32 pm
It screwed up my site even more, all events are showing prices in 4 digits
For example,
the previous price was 20,500
after the update it just shows 20.5
What kind of update is this? Aren’t they tested out fully? Now I need to change the pricing of every event, this is so frustrating
|
|
Josh
|
December 10, 2014 at 8:11 am
Hi there,
They are absolutely tested out fully. The fix that was included for this issue has been tested over the last few weeks and we verified it fixed the issue that you reported on multiple test sites.
The fix does not correct the price if it’s not saved correctly in the database. The fix will display the price as stored in the database. So in this case, if your prices were not stored in the database correctly, you will need to update the prices.
If you go in and edit the price in the ticket editor, does it now display the correct price on the front-end?
Along with that, can you let me know which currency is set along with what’s set for Currency Decimal Places, Currency Decimal Mark, and Currency Thousands Separator in Event Espresso > General Settings > Countries ?
|
|
Abhishek Jain
|
December 11, 2014 at 4:58 am
Ok. I get it. It is working fine as of now.
Thank your for the quick support.
|
