|
Mike Query
|
January 24, 2015 at 9:29 pm
Hi,
I’m experiencing an issue on some mobile and tablet devices where users are being redirected to ‘/registration/?ee=_register’, which gives them the Event Registration page with a “nothing in your event queue” message. This is after selecting a ticket to purchase, and then clicking the register button.
Event in question: https://bacc.cc/events/girls-night-out/
It seems to work fine on my computer and laptop. It’s happened on a couple iPhones and iPads. We use those devices for registering people we see in person so it’s important we figure out a solution here.
And on a side note, is it possible to get a more responsive display for mobile registration page? It now just displays part of the ticket table, and you have to scroll right/left. Not super smooth.
Thanks,
Mike
|
|
Mike Query
|
January 24, 2015 at 10:40 pm
OK just an update after troubleshooting, it looks like this is only happening to users not logged in to wordpress. Any ideas as to why it would do that? I don’t have any pages set to private.
|
|
Lorenzo Orlando Caum
|
January 25, 2015 at 1:01 pm
Hi, are you running any caching services or caching plugins on this site?
Or are you using a web host that provides built-in caching services?
—
Lorenzo
|
|
Mike Query
|
January 25, 2015 at 1:56 pm
Our host (WP Engine) has built in caching. They let you purge it (which I tried), but it doesn’t let you select pages to exempt, which is what I saw you recommended in one of your support pages.
|
|
Lorenzo Orlando Caum
|
January 25, 2015 at 3:35 pm
Hi Mike, they’ll be able to adjust those if you open a support ticket through the support area:
https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/
http://wpengine.com/support/wpengine-ecommerce/
—
Lorenzo
|
|
Mike Query
|
January 25, 2015 at 5:27 pm
Cool, how exactly should I phrase my request? Are there certain pages or URLs I should give? I’m not sure how to ask them to exclude anything event espresso related.
|
|
Lorenzo Orlando Caum
|
January 25, 2015 at 6:11 pm
Hi Mike, here is an example of what you could write when you open the support ticket.
Hello! I’m using an ecommerce plugin called Event Espresso on my WordPress site:
example.com
I found this article here on your support site which mentions that you can setup WP Engine to work with ecommerce plugins by adjusting the caching to exclude certain content:
http://wpengine.com/support/wpengine-ecommerce/
These are the pages that are used by Event Espresso:
/events/
/registration-checkout/
/transactions/
/thank-you/
/registration-cancelled/
Could you help me setup no-cache / exclusion rules for the pages above?
Thank you.
*Note: the slugs that are mentioned above are from a default version of Event Espresso 4. If you have changed your slugs or are using different pages, then be sure to update them in the sample message above.
Thanks.
—
Lorenzo
|
|
Mike Query
|
January 25, 2015 at 8:56 pm
That worked! Thanks so much for the help.
|
|
Lorenzo Orlando Caum
|
January 25, 2015 at 9:18 pm
You are welcome. Enjoy the rest of your weekend!
—
Lorenzo
|
