|
BurntCorkMedia
|
November 19, 2015 at 4:23 am
Guys
The customised messages no longer work and has not done so since at least one of your recent upgrades. Can you take a look at this since this (along with another long outstanding issue I have already highlighted with you guys) is doubling/ now trebling my work. I subscribed to this plug in with the understanding it would reduce my work!
Thanks
(Last message posted under of same topic from old account – please respond here)
|
|
Tony
|
November 19, 2015 at 6:29 am
Hi there,
When you say they no longer work, what is happening?
Do you see an error message? Are you using the multi event registration add-on?
|
|
BurntCorkMedia
|
November 24, 2015 at 4:26 am
There’s no error message: the customers are not getting the the second half of the email template of customised messaged under ‘Event List’
Not using Multi event add on.
|
|
Tony
|
November 24, 2015 at 4:33 am
Can you link me to an event I can register on that has this message assigned to it please?
|
|
BurntCorkMedia
|
November 24, 2015 at 6:20 am
Hi
There are a number of events and this is one of them:
http://datingetal.com/events/kiss-mass-vip-singles-party-wed-2-december-home-house/
Also, the confirmation message online gives your fake address rather than our address which is in place under general settings
Thanks
|
|
Tony
|
November 24, 2015 at 6:42 am
I’ve just placed a registration onto the event that is pending payment, can you change the registration status and trigger the messages so I can see this please?
Also, the confirmation message online gives your fake address rather than our address which is in place under general settings
If you go to Event Espresso -> Payment Methods -> Invoice.
Within the settings you’ll see Payee details – http://take.ms/z2QVy
If the fake address details are saved there you can remove those and save the settings. EE will then used the details within General Settings.
|
|
BurntCorkMedia
|
November 24, 2015 at 6:57 am
Great re: address
Your registration is approved
Thanks
|
|
Tony
|
November 24, 2015 at 7:40 am
I’m getting a full email through from the registration.
It may be easier if I take a look at the message template, can you provide temporary login details using this form:
https://eventespresso.com/send-login-details/
With details of which message template I should check for the event please.
|
|
BurntCorkMedia
|
November 26, 2015 at 6:38 am
That’s good news – and I’ve had no complaints of late so something has righted itself somewhere. If there is a re-occurence I’ll come back but it’s fine for now, thanks.
|
|
Tony
|
November 26, 2015 at 7:11 am
Thank you for letting us know.
Have a great weekend.
|
|
BurntCorkMedia
|
November 30, 2015 at 7:16 am
Hi Guys
Seems like I spoke to soon. I have since had a couple of complaints that they are not receiving the full email with the customised message. I am sending you login in details are advised above.
Thanks
|
