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Michael
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February 10, 2015 at 9:48 am
Hi. You might remember that I discovered the following behavior:
1-Primary Registrant email is sent to primary registrant upon sale.
2-If I click the email button on the registration record in the admin interface, the Registrant email is sent to that person, not the Primary Registrant email.
We thought this behavior was a chance at a work-around for sending reminder emails. Since the manual email button sends the other message type, we could change the Registrant context to have language pertaining to a reminder. Each day, we would send these Reminders to registrants for shows that day.
We only ask for registration information from the Primary Registrant. So if both contexts are ON, the primary will get a message for each ticket sold.
We want: the automated email at sale for the Registrant (not primary!) to be DISABLED, so that the Registrant context can only be sent manually.
thanks for reading
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Lorenzo Orlando Caum
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February 10, 2015 at 11:55 am
Hi, have you considered removing the shortcode in the TO field from the registrant message type?
That would leave only the primary registrant recipient enabled.
—
Lorenzo
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Michael
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February 10, 2015 at 3:17 pm
Yes, we tried that first, but that also disables the manual send GLOBALLY, because manual sending from the admin interface uses the Registrant context, even for the Primary.
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Seth Shoultes
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February 11, 2015 at 9:09 am
Hello Michael,
I discussed this with our developer. He suggested using the newsletter message type for now. It’s not ideal, and creates more manual work, but should accomplish what you need until we can get something more useful in place.
I hope that helps.
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Michael
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February 25, 2015 at 5:59 am
Thanks for the suggestion. Just FYI, I’ll let you know why we won’t be using the Newsletter: it can’t be customized with the ticket information for that registration. Using the Registration context enables us to send a Reminder for the particular show that Registrant purchased tickets for.
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Josh
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March 4, 2015 at 6:13 pm
Hi Michael,
If you have the EE4 ticketing add-on you can add the following to the newsletter template:
<a href="[RECIPIENT_TICKET_URL]">Click here to view ticket and event information</a>
This will add a link to the newsletter that they can click on which will bring up a ticket, and the ticket can include all of the ticket information for that registration.
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Michael
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March 5, 2015 at 1:44 pm
THanks Josh. Helpful as always. This would work, we’re considering it.
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Josh
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March 5, 2015 at 1:55 pm
You’re welcome.
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