|
Nick Farr
|
April 24, 2014 at 4:59 pm
I’ve set up my event with a deposit (as a ticket). That item is now paid in full. Can I send them an invoice with the remaining balance?
I’ve tried to go in and change the ticket amount (increased it) and it shows they have a remaining balance. When I send them an invoice it also shows that they owe money but they don’t have the option to pay.
Can someone help out please? Thank you!
|
|
Lorenzo Orlando Caum
|
April 24, 2014 at 5:52 pm
Hi Nick,
Those steps sound correct. Could you also check the payment status in Edit Attendee Payment Record?
http://cl.ly/image/3w0Y1A0K0e2G
—
Lorenzo
|
|
Nick Farr
|
April 24, 2014 at 6:06 pm
Thanks Lorenzo!
Here are the screenshots. The problem is that on the email he receives, he doesn’t get a “pay here” or “complete purchase” link. It just shows that he owes more money but doesn’t give him anyway to pay it. I’ve included some screenshots.
|
|
Nick Farr
|
April 24, 2014 at 6:07 pm
|
|
Nick Farr
|
April 24, 2014 at 6:08 pm
For some reason, it’s not showing my pictures now. ;/
|
|
Tony
|
April 24, 2014 at 7:03 pm
Hi Nick,
Can you go to Event Espresso -> General Settings.
Check if ‘Show payment options for “Pending Payments” on the Payment Overview page?’ is set to No?
If so change that to Yes, save the changes, then refresh the page shown in your final screenshot
Are you now shown payment options on that page?
|
