- 5 Sites
- 30+ Premium Features
- 15 Premium Add-ons
- 1 Year of Upgrades and Support
- Event Posts
- Define Extra Meta Information
- A Community of Event Experts
- 40+ Other Features
- Multiple Attendee Registration
- Admin Pre-approval
- One-click Upgrades
- Waiting lists
- 15+ Languages
- Spam Protection
- Multiple Ticket and Pricing Options
- Mobile Ticketing Apps
- Transaction Reporting
- Own Your Data
- Customized Confirmation Emails and Messages
- Invoice Payment Reminders
- Collect Payments
- Promotional Codes
Each License comes with Add-ons included
Just the FAQ’s. Some of the Basics.
Can I Test-drive/Demo Event Espresso?
Sure. You can test-drive EE3 and test-drive EE4 the Event Espresso admin; signup today it’s fast and free. Contact us with any questions by posting your question(s) on the Pre-sales Forum or contact our pre-sales department privately.
What is Event Espresso?
What Support License is right for me?
That depends, but we recommend that you look through the features and add-ons available for EE3 and EE4. See also A New Direction For the Event Espresso 4 Support Licenses.
Do you offer non-profit discounts?
Non-profit organizations may request a discounted price by completing the Non-profit Application Form.
Will Event Espresso work on my server?
Before downloading, please be sure your server meets the requirements.
Do you support WordPress multisite?
WordPress multisite can bring some complexity that can lead to things not working as expected. As such we cannot support multisite, but we’ll offer what pointers we can. Multisite compatibility is much better with EE4 than EE3. If you’re unsure about deciding to use multisite or not please read this article.
What types of payment do you accept?
Currently we accept Visa, Mastercard, Discover, American Express & PayPal. We only accept payments online, and only in certain circumstances will we accept a purchase order, take a check or take any orders over the phone.
Can I purchase now & upgrade later?
Yes, you can purchase a higher license at any time. Upgrading will give you access to additional addons, documentation, and support plus extend your license for an additional 12 months beyond your original expiration date. The sooner you upgrade the sooner you get all the new resources at a discount for 24 cumulative months. Be cause an additional 12 months of support is included, we do not offer discounts on upgrades.
Can I purchase a license and downgrade later?
Yes. You can downgrade your package. However, you will lose access to addons that you have purchased that are not part of the package you are downgrading from.
How many licenses can I buy with my account?
Users who purchased the Personal or Business license can only purchase one license at a time. Developer licenses come with access to all our products for five sites or as many licenses as they purchase.
How many websites can I install Event Espresso on?
Your support license with Event Espresso allows you to receive support, documentation, and upgrades (including one-click upgrades from your WordPress Plugins dashboard) on one WordPress installation. If you want support for additional sites, we recommend purchasing another license with a separate EventEspresso.com account or upgrading to the Developer license.
Can I install on a development site?
One-click upgrades will only work on one installation of WordPress per license key, so you will want to choose which site you want to use your license on for one-click upgrades. If this is a development or test site, please DO NOT enter your Support License Key. Save it for the live production site, otherwise you will unnecessarily run into issues with needing to have your Key reset. If you need more than one license key we recommend purchasing the developer license or contacting us to try and arrange two license keys on your account.
Do you offer refunds?
Generally, no; only in some very certain situations. We offer non-tangible irrevocable, digital goods and services and provide several methods to evaluate our products: Event Espresso Lite, Pre-sales Forum, free EE3 Test-drive and free EE4 Test-drive. We expect that the above methods for evaluating Event Espresso should be sufficient to determine if Event Espresso will meet your needs. For more information see our Terms and Conditions.
Are the support licenses good for a lifetime?
Each support license is good for 12 months from the date of your purchase. You can renew your license for another year at a substantial discount.
How much does it cost to renew my license?
The renewal price is based upon the current retail price of the package (support license) you purchased. Generally, Personal license users receive 25% off, Business license users receive 35% off and Developer license users receive 50% off the retail price. These discounts also apply to additional add-ons that are purchased outside of a standard package. Early or on-time renewals will receive this significant discount; late renewals will not receive discounts which means it is much cheaper to keep your license current than to let it expire, and you continue to receive support and upgrades.
What do I get for renewing my license key?
Renewing your license provides an peace of mind with an additional year of access to your current Event Espresso files, support, our documentation and software updates to ensure WordPress compatibility as well as great new features and enhancements.
When do I have to renew?
Your support license for Event Espresso is good for 12 months from the date you purchase a package (e.g. Personal, Business or Developer). In most cases, addon licenses are matched to the same date you purchased/renewed Event Espresso; we didn’t want to make you renew each addon on a different date..
Will my events quit working if my license expires?
If your license expires, your forms and website will still work just fine but you won’t have access to product updates, new addons or the excellent product support or documentation that we provide as a service.
Will Event Espresso work on a WordPress.com site?
No, unfortunately WordPress.com does not enable you to install any plugins.
Will Event Espresso work with Drupal, Joomla, or Expression Engine sites?
Not yet, Event Espresso only works with WordPress.
Which web browsers work with Event Espresso?
Event Espresso has been tested with the most current versions Internet Explorer (Windows only), Firefox, Safari & Chrome on the Windows PC and Mac OSX platforms. Event Espresso may function just as well in older or other, less popular browsers, but we only support those listed previously. For more information, please see our Supported Web Browsers page.